CareSentinel

Federal Nursing-Home Survey Record

Franklin Heights Nursing & Rehabilitation

CCN 675479 · 223 S Resler, El Paso, TX, 79912 · Operated within the CREATIVE SOLUTIONS IN HEALTHCARE chain

Does Franklin Heights Nursing & Rehabilitation have a federal violation or abuse history?

According to the public federal record on file with the Centers for Medicare & Medicaid Services (CMS), Franklin Heights Nursing & Rehabilitation (CCN 675479) has federal inspection findings on its record. In its current inspection cycle, CMS cited the facility for 16 deficiencies; the most serious carries scope/severity E. Citations from earlier inspection cycles appear in the dated timeline below as historical findings, not current ones. CMS has $191,503 in civil money penalties on file against the facility. This page restates the federal record and draws no conclusion of its own. Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly. Federal nursing-home surveys are conducted on a recurring cycle by state survey agencies acting on CMS's behalf, and the figures on this page are compiled from CMS's published provider data, as on file with federal regulators; the federal record may understate what actually occurred, and inspection findings are point-in-time survey results, not a determination that any specific resident was harmed.

The Federal Record

CMS has $191,503 in civil money penalties on file against this facility.

Below is this facility's federal survey record as on file with federal regulators (CMS). Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly.

Scope & Severity — current cycle

ANo Harm
BNo Harm
CNo Harm
DPotential
EPotential
FPotential
GActual Harm
HActual Harm
IActual Harm
JImm. Jeopardy
KImm. Jeopardy
LImm. Jeopardy

CMS's own A–L scope/severity grid. Plotted cells mark this facility's most recent (current-cycle) citations, as on file with federal regulators (CMS).

Civil money penalties on file

$191,503

CMS has $191,503 in civil money penalties on file against this facility. CMS also records 33 day(s) of payment denial.

Overall CMS star rating: this facility vs the CMS-published state average

This facility: 2  ·  CMS state average: 2.7

Side-by-side with the CMS-published Overall CMS star rating for this state. This is the government's own published state average — not a CareSentinel-computed figure or delta.

Deficiency timeline — full federal history

2026-03-27
CURRENT CYCLE
F558S/S D

Reasonably accommodate the needs and preferences of each resident.

2026-03-27
CURRENT CYCLE
F695S/S D

Provide safe and appropriate respiratory care for a resident when needed.

2026-01-09
CURRENT CYCLE
F850S/S E

Hire a qualified full-time social worker in a facility with more than 120 beds.

2026-01-09
CURRENT CYCLE
F558S/S E

Reasonably accommodate the needs and preferences of each resident.

2026-01-09
CURRENT CYCLE
F607S/S E

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2025-11-26
CURRENT CYCLE
F604S/S D

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

2025-11-25
CURRENT CYCLE
F760S/S D

Ensure that residents are free from significant medication errors.

2025-11-25
CURRENT CYCLE
F656S/S D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2025-11-25
CURRENT CYCLE
F755S/S D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2025-07-24
CURRENT CYCLE
F842S/S E

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

2025-07-24
CURRENT CYCLE
F812S/S E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2025-07-24
CURRENT CYCLE
F925S/S E

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

2025-07-24
CURRENT CYCLE
F574S/S E

The resident has the right to receive notices in a format and a language he or she understands.

2025-07-24
CURRENT CYCLE
F677S/S E

Provide care and assistance to perform activities of daily living for any resident who is unable.

2025-07-24
CURRENT CYCLE
F559S/S E

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

2025-07-24
CURRENT CYCLE
F755S/S B

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2024-08-08
HISTORICAL
F558S/S D

Reasonably accommodate the needs and preferences of each resident.

2024-08-08
HISTORICAL
F690S/S D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2024-08-08
HISTORICAL
F550S/S D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2024-08-08
HISTORICAL
F695S/S D

Provide safe and appropriate respiratory care for a resident when needed.

2024-05-31
HISTORICAL
F812S/S F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

2024-05-31
HISTORICAL
F908S/S E

Keep all essential equipment working safely.

2024-05-31
HISTORICAL
F695S/S E

Provide safe and appropriate respiratory care for a resident when needed.

2024-05-31
HISTORICAL
F880S/S E

Provide and implement an infection prevention and control program.

2024-05-31
HISTORICAL
F732S/S E

Post nurse staffing information every day.

2024-05-31
HISTORICAL
F550S/S E

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2024-05-31
HISTORICAL
F755S/S E

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

2024-05-31
HISTORICAL
F761S/S E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

2024-05-31
HISTORICAL
F694S/S D

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

2024-05-31
HISTORICAL
F690S/S D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2024-05-31
HISTORICAL
F925S/S D

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

2024-05-31
HISTORICAL
F607S/S D

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2024-05-31
HISTORICAL
F609S/S D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2024-05-31
HISTORICAL
F835S/S D

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

2024-05-31
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

2024-05-31
HISTORICAL
F636S/S D

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

2024-05-31
HISTORICAL
F656S/S D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-05-31
HISTORICAL
F697S/S D

Provide safe, appropriate pain management for a resident who requires such services.

2024-05-31
HISTORICAL
F677S/S D

Provide care and assistance to perform activities of daily living for any resident who is unable.

2024-05-31
HISTORICAL
F686S/S D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2024-05-16
HISTORICAL
F558S/S D

Reasonably accommodate the needs and preferences of each resident.

2024-05-16
HISTORICAL
F849S/S D

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

2024-03-20
HISTORICAL
F684S/S D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2024-03-20
HISTORICAL
F609S/S D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2024-02-17
HISTORICAL
F610S/S K

Respond appropriately to all alleged violations.

2024-02-17
HISTORICAL
F609S/S K

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2024-02-17
HISTORICAL
F607S/S K

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

2024-02-17
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-02-17
HISTORICAL
F690S/S D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

2024-02-17
HISTORICAL
F842S/S D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

2024-02-17
HISTORICAL
F550S/S D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

2024-02-17
HISTORICAL
F558S/S D

Reasonably accommodate the needs and preferences of each resident.

2024-01-22
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-01-22
HISTORICAL
F641S/S E

Ensure each resident receives an accurate assessment.

2024-01-22
HISTORICAL
F656S/S E

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2024-01-22
HISTORICAL
F584S/S E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2024-01-22
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

2024-01-22
HISTORICAL
F583S/S D

Keep residents' personal and medical records private and confidential.

2024-01-22
HISTORICAL
F655S/S D

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

2024-01-22
HISTORICAL
F561S/S D

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Each citation below is a federal survey finding, dated and labeled with its CMS deficiency tag, as on file with federal regulators (CMS). Older inspection cycles are de-emphasized; only the most recent cycle is current.

Document what happened

Were you or a loved one harmed at Franklin Heights Nursing & Rehabilitation?

Share a few details to put your inquiry on file. CareSentinel is an independent service that compiles the public CMS record and does not provide legal advice. As qualified attorneys join our network in your area, one may reach out — we can’t guarantee contact yet, so we encourage you to consult a qualified attorney promptly on your own as well. There is no cost, and your information is handled with care.

Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly.

Step 1 of 3 · What happened

Your relationship to the resident
What happened? Select all that apply.

Physical injury

Skin & wounds

Medical & clinical

Safety & abuse

Loss

Something else

The resident is…