CareSentinel

Federal Nursing-Home Survey Record

HERITAGE CARE CENTER

CCN 265534 · 4401 NORTH HANLEY ROAD, SAINT LOUIS, MO, 63134 · Operated within the RELIANT CARE MANAGEMENT chain

Record as of May 2026 · Updated monthly from CMS · Data incorrect? Contact records@caregiverhelpnow.com

Does HERITAGE CARE CENTER have a federal violation or abuse history?

According to the public federal record on file with the Centers for Medicare & Medicaid Services (CMS), HERITAGE CARE CENTER (CCN 265534), in SAINT LOUIS, MO, has federal inspection findings on its record. CMS currently displays its federal abuse icon for this facility — a flag CMS assigns under its own published methodology for abuse-related citations (deficiency tag F600 and related). CMS also lists the facility as a candidate for its Special Focus Facility program; a candidate is not on the active watch list. In its current inspection cycle, CMS cited the facility for 25 deficiencies; the most serious carries scope/severity J, a level CMS classifies as Immediate Jeopardy. Citations from earlier inspection cycles appear in the dated timeline below as historical findings, not current ones. CMS has $424,748 in civil money penalties on file against the facility. This page restates the federal record and draws no conclusion of its own. Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly.

The Federal Record

CMS has flagged this facility with its federal abuse icon.

Below is this facility's federal survey record as on file with federal regulators (CMS). Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly.

Federal Abuse Icon

Federal abuse icon on file

CMS displays its abuse icon for facilities it has cited for resident abuse under its own published methodology (deficiency tag F600 and related). This is the government's own flag, restated here.

F600 — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

SFF Candidate

A candidate for the federal Special Focus Facility watch list

CMS lists this facility as a candidate for the Special Focus Facility program. It is not on the active watch list.

Scope & Severity — current cycle

ANo Harm
BNo Harm
CNo Harm
DPotential
EPotential
FPotential
GActual Harm
HActual Harm
IActual Harm
JImm. Jeopardy
KImm. Jeopardy
LImm. Jeopardy

CMS's own A–L scope/severity grid. Plotted cells mark this facility's most recent (current-cycle) citations, as on file with federal regulators (CMS).

Civil money penalties on file

$424,748

CMS has $424,748 in civil money penalties on file against this facility. CMS also records 165 day(s) of payment denial.

Overall CMS star rating: this facility vs the CMS-published state average

This facility: 1  ·  CMS state average: 2.5

Side-by-side with the CMS-published Overall CMS star rating for this state. This is the government's own published state average — not a CareSentinel-computed figure or delta.

Deficiency timeline — full federal history

2026-02-17
CURRENT CYCLE
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-02-17
CURRENT CYCLE
F610S/S D

Respond appropriately to all alleged violations.

2025-09-09
CURRENT CYCLE
F865S/S F

Have a plan that describes the process for conducting QAPI and QAA activities.

2025-09-09
CURRENT CYCLE
F880S/S F

Provide and implement an infection prevention and control program.

2025-09-09
CURRENT CYCLE
F881S/S F

Implement a program that monitors antibiotic use.

2025-09-09
CURRENT CYCLE
F838S/S F

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

2025-09-09
CURRENT CYCLE
F882S/S F

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

2025-09-09
CURRENT CYCLE
F756S/S E

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

2025-09-09
CURRENT CYCLE
F584S/S E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2025-09-09
CURRENT CYCLE
F727S/S E

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

2025-09-09
CURRENT CYCLE
F883S/S E

Develop and implement policies and procedures for flu and pneumonia vaccinations.

2025-09-09
CURRENT CYCLE
F558S/S D

Reasonably accommodate the needs and preferences of each resident.

2025-09-09
CURRENT CYCLE
F761S/S D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

2025-09-09
CURRENT CYCLE
F760S/S D

Ensure that residents are free from significant medication errors.

2025-09-09
CURRENT CYCLE
F600S/S D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2025-09-09
CURRENT CYCLE
F602S/S D

Protect each resident from the wrongful use of the resident's belongings or money.

2025-09-09
CURRENT CYCLE
F568S/S D

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

2025-09-09
CURRENT CYCLE
F628S/S D

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

2025-09-09
CURRENT CYCLE
F641S/S D

Ensure each resident receives an accurate assessment.

2025-09-09
CURRENT CYCLE
F684S/S D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2025-09-09
CURRENT CYCLE
F689S/S D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-09-09
CURRENT CYCLE
F697S/S D

Provide safe, appropriate pain management for a resident who requires such services.

2025-06-26
CURRENT CYCLE
F576S/S E

Ensure residents have reasonable access to and privacy in their use of communication methods.

2025-06-26
CURRENT CYCLE
F741S/S D

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

2025-05-23
CURRENT CYCLE
F697S/S D

Provide safe, appropriate pain management for a resident who requires such services.

2025-04-25
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-04-25
HISTORICAL
F553S/S G

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

2025-04-25
HISTORICAL
F658S/S D

Ensure services provided by the nursing facility meet professional standards of quality.

2025-04-25
HISTORICAL
F661S/S D

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

2025-04-25
HISTORICAL
F623S/S D

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

2025-03-14
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-03-14
HISTORICAL
F553S/S G

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

2025-03-14
HISTORICAL
F603S/S G

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

2025-03-14
HISTORICAL
F925S/S E

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

2025-03-14
HISTORICAL
F576S/S E

Ensure residents have reasonable access to and privacy in their use of communication methods.

2025-03-14
HISTORICAL
F658S/S D

Ensure services provided by the nursing facility meet professional standards of quality.

2025-03-14
HISTORICAL
F741S/S D

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

2025-03-14
HISTORICAL
F623S/S D

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

2025-03-14
HISTORICAL
F661S/S D

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

2025-02-03
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-02-03
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

2024-12-26
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-12-26
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

2024-09-12
HISTORICAL
F600S/S D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2024-08-05
HISTORICAL
F880S/S E

Provide and implement an infection prevention and control program.

2024-08-05
HISTORICAL
F760S/S D

Ensure that residents are free from significant medication errors.

2024-08-05
HISTORICAL
F759S/S D

Ensure medication error rates are not 5 percent or greater.

2024-06-14
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-05-02
HISTORICAL
F600S/S D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2024-01-30
HISTORICAL
F600S/S J

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2024-01-30
HISTORICAL
F584S/S E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2024-01-30
HISTORICAL
F609S/S D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2024-01-30
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

2023-12-12
HISTORICAL
F742S/S J

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

2023-12-12
HISTORICAL
F689S/S J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2023-12-12
HISTORICAL
F600S/S J

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2023-12-12
HISTORICAL
F584S/S E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

2023-12-12
HISTORICAL
F609S/S D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

2023-12-12
HISTORICAL
F740S/S D

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

2023-12-12
HISTORICAL
F610S/S D

Respond appropriately to all alleged violations.

Each citation below is a federal survey finding, dated and labeled with its CMS deficiency tag, as on file with federal regulators (CMS). Older inspection cycles are de-emphasized; only the most recent cycle is current.

Document what happened

Were you or a loved one harmed at HERITAGE CARE CENTER?

Share a few details to put your inquiry on file. CareSentinel is an independent service that compiles the public CMS record and does not provide legal advice. As qualified attorneys join our network in your area, one may reach out — we can’t guarantee contact yet, so we encourage you to consult a qualified attorney promptly on your own as well. There is no cost, and your information is handled with care.

Strict time limits can apply to claims like these — consider consulting a qualified attorney promptly.

Step 1 of 3 · What happened

Your relationship to the resident
What happened? Select all that apply.

Physical injury

Skin & wounds

Medical & clinical

Safety & abuse

Loss

Something else

The resident is…