COMPLETE CARE AT OAK RIDGE LLC
COMPLETE CARE AT OAK RIDGE LLC is a 74-bed nursing home in CHARLESTON, West Virginia. CMS has certified it for Medicare and Medicaid since 2000-10-01. It averages 71.2 residents a day.
What harm was found in the violations cited at COMPLETE CARE AT OAK RIDGE LLC?
CMS lists 37 health-inspection deficiencies for COMPLETE CARE AT OAK RIDGE LLC since 2023-02-15, 33 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2025-06-05.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-06-05 | F0557, F0585, F0812 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2025-06-05 | F0644, F0684, F0689, F0807, F0842, F0921 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| 2025-06-05 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | C |
| 2024-07-25 | F0692 | Provide enough food/fluids to maintain a resident's health. | G |
| 2024-07-25 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F |
| 2024-07-25 | F0550, F0600, F0607, F0609, F0625, F0684, F0726, F0761, F0812, F0842, F0880, F0947 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E |
| 2024-07-25 | F0552, F0580, F0623, F0644, F0656, F0657, F0745, F0756 | Ensure that residents are fully informed and understand their health status, care and treatments. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide medically-related social services to help each resident achieve the highest possible quality of life. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D |
| 2024-07-25 | F0732 | Post nurse staffing information every day. | C |
| 2023-02-15 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2023-02-15 | F0623, F0880, F0947 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Provide and implement an infection prevention and control program. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D |
Why was COMPLETE CARE AT OAK RIDGE LLC fined?
| Date | Type | Amount |
|---|---|---|
| 2024-07-25 | Fine | $16,039 |
How is COMPLETE CARE AT OAK RIDGE LLC staffed relative to the WV average?
| Measure | This facility | WV average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.64558 | 3.66055 |
| Total nursing staff turnover (%) | 51.4 | 44.1 |
| Average number of residents per day | 71.2 | 78.4 |
Who owns COMPLETE CARE AT OAK RIDGE LLC, and what chain is it in?
COMPLETE CARE AT OAK RIDGE LLC is registered with CMS as For profit - Corporation, operates under the legal business name COMPLETE CARE AT OAK RIDGE LLC and belongs to the COMPLETE CARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PC WV OPCOS LLC | since 06/01/2021 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | PC WTA OPCO HOLDCO LLC, SMS 2021 TRUST | since 05/01/2021 |
| INDIRECT OWNERSHIP INTEREST | STEIN, SHALOM | since 06/01/2021 |
| 5% OR GREATER SECURITY INTEREST | WELLTOWER INC | since 07/30/2021 |
| MANAGING CONTROL - GOVERNING BODY | STEIN, SHALOM | since 06/01/2021 |
| CORPORATE OFFICER | STEIN, SHALOM | since 06/01/2021 |
| OPERATIONAL/MANAGERIAL CONTROL | BOWDEN, ROY, COX, VICKIE, MANSFIELD, MELISSA, SILVERBERG, NISANEL, TRIANA, JOSEPH | since 06/01/2021 |
| TRUSTEE OF THE SNF | STEIN, SHALOM | since 06/01/2021 |
| ADP OF THE SNF | AURORA GUARDIAN HOLDCO II CO-BORROWER, LLC, AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLC, AURORA GUARDIAN HOLDCO II, LLC, AURORA GUARDIAN II REALTY, LLC, AURORA GUARDIAN PARTNERS II LLC, J & R FAMILY INVESTMENTS, LLC, L FRIEDMAN 2018 FAMILY TRUST, L FRIEDMAN FAMILY HOLDINGS LLC, LANDAU FAMILY INVESTMENT TRUST, M FRIEDMAN 2018 FAMILY TRUST, OAK RIDGE REALTY, LLC, PC WTA ACQUISITION LLC, PC WTA MULTI-STATE LLC, PEACE CAPITAL HOLDINGS LLC, R&J FAMILY INVESTMENTS LLC, SMS 2021 TRUST, WELLTOWER INC, BOWDEN, ROY, PHILLIPS, JOANNA, TRIANA, JOSEPH | since 06/01/2021 |
Were you or a family member harmed at COMPLETE CARE AT OAK RIDGE LLC?