Complete Care at Kensington
Complete Care at Kensington is a 150-bed nursing home in WAUKESHA, Wisconsin. CMS has certified it for Medicare and Medicaid since 1971-06-17. It averages 68.5 residents a day.
What harm was found in the violations cited at Complete Care at Kensington?
CMS lists 32 health-inspection deficiencies for Complete Care at Kensington, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-04-29.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-04-29 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F |
| 2026-04-29 | F0686, F0755, F0880 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Provide and implement an infection prevention and control program. | D |
| 2026-02-23 | F0880 | Provide and implement an infection prevention and control program. | E |
| 2025-05-21 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G |
| 2025-05-21 | F0628, F0880 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Provide and implement an infection prevention and control program. | E |
| 2025-05-21 | F0609, F0610, F0687, F0690, F0759 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Provide appropriate foot care. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Ensure medication error rates are not 5 percent or greater. | D |
| 2025-05-21 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | C |
| 2024-02-22 | F0880 | Provide and implement an infection prevention and control program. | F |
| 2024-02-22 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E |
| 2024-02-22 | F0558, F0689, F0690, F0692, F0759, F0760, F0761, F0881 | Reasonably accommodate the needs and preferences of each resident. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide enough food/fluids to maintain a resident's health. / Ensure medication error rates are not 5 percent or greater. / Ensure that residents are free from significant medication errors. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Implement a program that monitors antibiotic use. | D |
| 2024-02-22 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | C |
| 2024-01-30 | F0684, F0689 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| 2024-01-30 | F0868, F0946, F0949 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Provide training in compliance and ethics. / Provide behavior health training consistent with the requirements and as determined by a facility assessment. | F |
| 2023-10-06 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E |
| 2023-10-06 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D |
Why was Complete Care at Kensington fined?
| Date | Type | Amount |
|---|---|---|
| 2024-01-30 | Fine | $66,632 |
How is Complete Care at Kensington staffed relative to the WI average?
| Measure | This facility | WI average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.53109 | 4.21234 |
| Total nursing staff turnover (%) | 55.8 | 46.9 |
| Average number of residents per day | 68.5 | 54.8 |
Who owns Complete Care at Kensington, and what chain is it in?
Complete Care at Kensington is registered with CMS as For profit - Limited Liability company, operates under the legal business name WAUKESHA HEALTHCARE AND REHABILITATION CENTER LLC and belongs to the COMPLETE CARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PEACE CAPITAL LLC | since 05/03/2024 |
| INDIRECT OWNERSHIP INTEREST | STEIN, SHALOM | since 08/01/2017 |
| MANAGING CONTROL - GOVERNING BODY | STEIN, SHALOM | since 08/01/2017 |
| CORPORATE OFFICER | STEIN, SHALOM | since 08/01/2017 |
| OPERATIONAL/MANAGERIAL CONTROL | CULP, KAREN, HELLMAN, YOSEF, KLEKAMP, CHRISTINE, REED, RACHEL, SIDHU, SARFRAZ | since 02/03/2020 |
| TRUSTEE OF THE SNF | STEIN, SHALOM | since 08/01/2017 |
| ADP OF THE SNF | DES CAPITAL LLC, JRK INVESTMENTS LLC, PEACE CAPITAL HOLDINGS II LLC, SMS 2021 TRUST, WAKESHA PROPCO LLC, WI 6 PROPCO HOLDCO LLC, WI 6 PROPCO TOPCO LLC, CULP, KAREN, HELLMAN, YOSEF, KLEKAMP, CHRISTINE, KLUGMAN, JACOB, REED, RACHEL, SIDHU, SARFRAZ, STEIN, SHALOM, STERNBUCH, DANIEL | since 02/03/2020 |
Were you or a family member harmed at Complete Care at Kensington?