Heritage Health Services
Heritage Health Services is a 50-bed nursing home in Port Washington, Wisconsin. CMS has certified it for Medicare and Medicaid since 1996-06-01. It averages 29.5 residents a day.
What harm was found in the violations cited at Heritage Health Services?
CMS lists 33 health-inspection deficiencies for Heritage Health Services since 2023-01-26, 29 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is L; the most recent health inspection was 2025-03-12.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-03-12 | F0812, F0880 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program. | F |
| 2025-03-12 | F0868, F0883 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Develop and implement policies and procedures for flu and pneumonia vaccinations. | E |
| 2025-03-12 | F0551, F0623, F0625, F0684 | Give the resident's representative the ability to exercise the resident's rights. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2024-12-05 | F0880 | Provide and implement an infection prevention and control program. | D |
| 2024-09-12 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | L |
| 2024-09-12 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E |
| 2024-09-12 | F0607, F0755 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| 2024-09-12 | F0732 | Post nurse staffing information every day. | C |
| 2024-02-06 | F0727, F0801, F0812, F0851 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. / Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F |
| 2024-02-06 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E |
| 2024-02-06 | F0550, F0551, F0580, F0582, F0757, F0759, F0684 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Give the resident's representative the ability to exercise the resident's rights. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure medication error rates are not 5 percent or greater. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2024-02-06 | F0623, F0625 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C |
| 2023-11-08 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| 2023-01-26 | F0580, F0657, F0759, F0880 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure medication error rates are not 5 percent or greater. / Provide and implement an infection prevention and control program. | D |
Why was Heritage Health Services fined?
| Date | Type | Amount |
|---|---|---|
| 2024-09-12 | Fine | $17,170 |
How is Heritage Health Services staffed relative to the WI average?
| Measure | This facility | WI average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.72417 | 4.21234 |
| Total nursing staff turnover (%) | 57.5 | 46.9 |
| Average number of residents per day | 29.5 | 54.8 |
Who owns Heritage Health Services, and what chain is it in?
Heritage Health Services is registered with CMS as For profit - Limited Liability company, operates under the legal business name NSH PORT WASHINGTON LLC and belongs to the NORTH SHORE HEALTHCARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | NSHF OPERATIONS LLC | since 07/24/2017 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | MILLS, DAVID | since 06/29/2017 |
| W-2 MANAGING EMPLOYEE | BAUMANN, TROY | since 06/29/2017 |
| CORPORATE DIRECTOR | BAUMANN, TROY, HOEHN, JEFFREY | since 06/29/2017 |
| CORPORATE OFFICER | HOEHN, JEFFREY | since 06/29/2017 |
| OPERATIONAL/MANAGERIAL CONTROL | NORTH SHORE HEALTHCARE LLC | since 10/01/2017 |
Were you or a family member harmed at Heritage Health Services?