Complete Care at Glendale West
Complete Care at Glendale West is a 94-bed nursing home in GLENDALE, Wisconsin. CMS has certified it for Medicare and Medicaid since 1994-07-15. It averages 78.1 residents a day.
What harm was found in the violations cited at Complete Care at Glendale West?
CMS lists 38 health-inspection deficiencies for Complete Care at Glendale West since 2022-10-24, 28 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2025-11-12.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-11-12 | F0554, F0677, F0684, F0880 | Allow residents to self-administer drugs if determined clinically appropriate. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide and implement an infection prevention and control program. | D |
| 2025-05-22 | F0550, F0572, F0655 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Give residents a notice of rights, rules, services and charges. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E |
| 2025-05-22 | F0605, F0636, F0645, F0656, F0685, F0689, F0759, F0760, F0842, F0880 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. / Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. / PASARR screening for Mental disorders or Intellectual Disabilities / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Assist a resident in gaining access to vision and hearing services. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure medication error rates are not 5 percent or greater. / Ensure that residents are free from significant medication errors. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. | D |
| 2024-11-26 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2024-11-26 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D |
| 2024-09-26 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D |
| 2024-06-07 | F0755, F0804 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D |
| 2024-02-05 | F0761, F0812 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2024-02-05 | F0684, F0689 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| 2023-11-29 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| 2023-11-29 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E |
| 2022-10-24 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | J |
| 2022-10-24 | F0558, F0684, F0689, F0693, F0757, F0758, F0880 | Reasonably accommodate the needs and preferences of each resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide and implement an infection prevention and control program. | D |
| 2022-10-24 | F0623, F0625 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C |
Why was Complete Care at Glendale West fined?
| Date | Type | Amount |
|---|---|---|
| 2023-11-29 | Fine | $11,180 |
How is Complete Care at Glendale West staffed?
| Measure | This facility | WI average |
|---|---|---|
| Total nurse staffing hours per resident per day | 4.37790 | 4.21234 |
| Total nursing staff turnover (%) | 62.9 | 46.9 |
| Average number of residents per day | 78.1 | 54.8 |
Who owns Complete Care at Glendale West, and what chain is it in?
Complete Care at Glendale West is registered with CMS as For profit - Limited Liability company, operates under the legal business name GLENDALE CARE AND REHAB CENTER LLC and belongs to the COMPLETE CARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PC GLENDALE HOLDCO LLC | since 05/02/2024 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | SMS 2021 TRUST | since 04/30/2021 |
| INDIRECT OWNERSHIP INTEREST | STEIN, SHALOM | since 04/30/2021 |
| MANAGING CONTROL - GOVERNING BODY | STEIN, SHALOM | since 04/30/2021 |
| CORPORATE OFFICER | STEIN, SHALOM | since 04/30/2021 |
| OPERATIONAL/MANAGERIAL CONTROL | BIELINSKI, RENEE, HAYDEN, LAKISHA, HELLMAN, YOSEF, KELLY, DENISE, ROSICH, ALEKSANDAR | since 04/30/2021 |
| TRUSTEE OF THE SNF | STEIN, SHALOM | since 04/30/2021 |
| ADP OF THE SNF | DES CAPITAL LLC, GLENDALE WI PROPCO LLC, JRK INVESTMENTS LLC, PEACE CAPITAL HOLDINGS II LLC, SMS 2021 TRUST, WI 6 PROPCO HOLDCO LLC, WI 6 PROPCO TOPCO LLC, BIELINSKI, RENEE, HAYDEN, LAKISHA, HELLMAN, YOSEF, KELLY, DENISE, KLUGMAN, JACOB, ROSICH, ALEKSANDAR, STEIN, SHALOM, STERNBUCH, DANIEL | since 04/30/2021 |
Were you or a family member harmed at Complete Care at Glendale West?