NORTHERN LIGHTS HCC

CCN 525567 · NORTHERN LIGHTS SERVICES, INC. · Non profit - Corporation · HEALTH DIMENSIONS GROUP chain · 50 certified beds · Bayfield · WI


NORTHERN LIGHTS HCC is a 50-bed nursing home in WASHBURN, Wisconsin. CMS has certified it for Medicare and Medicaid since 1995-04-25. It averages 44.7 residents a day.

What harm was found in the violations cited at NORTHERN LIGHTS HCC?

CMS lists 35 health-inspection deficiencies for NORTHERN LIGHTS HCC since 2023-05-10, 27 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-05-11.

Survey dateTagDeficiencySeverity
2026-05-11F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2026-05-11F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2025-11-12F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.G
2025-11-12F0609, F0610, F0689Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D
2025-07-30F0812, F0880Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program.F
2025-07-30F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.E
2025-07-30F0609, F0657, F0686, F0688, F0693, F0697Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Provide safe, appropriate pain management for a resident who requires such services.D
2025-07-30F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.C
2025-01-29F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2024-05-22F0812, F0851Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.F
2024-05-22F0688, F0725Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E
2024-05-22F0625, F0677, F0684, F0686, F0758, F0880Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide and implement an infection prevention and control program.D
2023-05-10F0688, F0883Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Develop and implement policies and procedures for flu and pneumonia vaccinations.E
2023-05-10F0600, F0637, F0655, F0684, F0689, F0880Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Assess the resident when there is a significant change in condition / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide and implement an infection prevention and control program.D

Why was NORTHERN LIGHTS HCC fined?

DateTypeAmount
2025-01-29Fine$10,364

How is NORTHERN LIGHTS HCC staffed relative to the WI average?

MeasureThis facilityWI average
Total nurse staffing hours per resident per day3.714024.21234
Total nursing staff turnover (%)50.046.9
Average number of residents per day44.754.8

Who owns NORTHERN LIGHTS HCC, and what chain is it in?

NORTHERN LIGHTS HCC is registered with CMS as Non profit - Corporation, operates under the legal business name NORTHERN LIGHTS SERVICES, INC. and belongs to the HEALTH DIMENSIONS GROUP chain.

RoleOwnerAssociation date
MANAGING CONTROL - GOVERNING BODYAIKEN, SUSAN, AVOL LAW, ELLEN, BOUTON, DICK, COX, YVONNE, EHLERS, MARK, JACOBSON, AMY, RASPOTNIK, SANDRA, STRZOK, DIANAsince 01/01/2019
CORPORATE DIRECTORAIKEN, SUSAN, AVOL LAW, ELLEN, BOUTON, DICK, COX, YVONNE, EHLERS, MARK, JACOBSON, AMY, RASPOTNIK, SANDRA, STRZOK, DIANAsince 01/01/2019
OPERATIONAL/MANAGERIAL CONTROLHEALTH DIMENSIONS CONSULTING INC, BRISCOE, DAVID, BRISCOE, PATRICIA, HENNESSEY, ERIN, OGLE, KIM, ROGOTZKE, AMBER, SANTIKKO, NOLAN, SHVETZOFF, SERGEI, SHVETZOFF, TAMIsince 02/01/2024
ADP OF THE SNFHEALTH DIMENSIONS CONSULTING INC, OGLE, KIM, SANTIKKO, NOLANsince 02/18/2025

Were you or a family member harmed at NORTHERN LIGHTS HCC?