Crystal Cove Post Acute

Special Focus Facility · Thurston · WA · For profit - Limited Liability company · 96 certified beds · CCN 505254 · LOWERS HOLDINGS LLC


Crystal Cove Post Acute operates 96 certified beds in LACEY, Washington. Its Medicare and Medicaid certification dates to 1980-04-01. It averages 88.3 residents a day.

What harm was found in the violations cited at Crystal Cove Post Acute?

CMS lists 137 health-inspection deficiencies for Crystal Cove Post Acute, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-06-22.

Survey dateTagDeficiencySeverity
2026-06-22F0584, F0689, F0812Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2026-06-10F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.D
2026-06-02F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.G
2026-03-12F0628, F0688Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.D
2026-01-13F0584, F0605, F0656, F0757, F0761, F0809, F0887Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.E
2026-01-13F0550, F0565, F0569, F0610, F0641, F0658, F0686, F0689, F0692, F0694, F0695, F0698, F0730, F0791, F0806, F0812, F0847, F0849, F0880, F0881, F0947Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to organize and participate in resident/family groups in the facility. / Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. / Respond appropriately to all alleged violations. / Ensure each resident receives an accurate assessment. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide enough food/fluids to maintain a resident's health. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Observe each nurse aide's job performance and give regular training. / Provide or obtain dental services for each resident. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. / Provide and implement an infection prevention and control program. / Implement a program that monitors antibiotic use. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.D
2026-01-02F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2025-12-05F0584, F0684Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide appropriate treatment and care according to orders, resident’s preferences and goals.D
2025-08-22F0802, F0812Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F
2025-08-22F0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.E
2025-08-22F0686, F0803, F0880Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Provide and implement an infection prevention and control program.D
2025-07-16F0692Provide enough food/fluids to maintain a resident's health.D
2025-06-27F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D
2025-03-12F0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.J
2025-02-07F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2025-02-07F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.D
2025-02-06F0692Provide enough food/fluids to maintain a resident's health.G
2025-02-06F0725, F0726, F0837, F0865, F0880Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. / Have a plan that describes the process for conducting QAPI and QAA activities. / Provide and implement an infection prevention and control program.F
2025-02-06F0565, F0567, F0568, F0584, F0585, F0604, F0623, F0625, F0641, F0656, F0657, F0658, F0677, F0684, F0688, F0694, F0757, F0758, F0761, F0808, F0847, F0868Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to manage his or her financial affairs. / Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Ensure each resident receives an accurate assessment. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. / Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyE
2025-02-06F0550, F0561, F0569, F0583, F0622, F0645, F0679, F0687, F0689, F0690, F0695, F0698, F0756, F0759, F0806, F0881, F0887Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. / Keep residents' personal and medical records private and confidential. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / PASARR screening for Mental disorders or Intellectual Disabilities / Provide activities to meet all resident's needs. / Provide appropriate foot care. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure medication error rates are not 5 percent or greater. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. / Implement a program that monitors antibiotic use. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.D
2024-12-26F0689, F0812Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2024-09-24F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.E
2024-08-19F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.J
2024-08-19F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2024-07-16F0580, F0690Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2024-05-14F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.D
2024-04-26F0926Have policies on smoking.E
2024-04-26F0610, F0744Respond appropriately to all alleged violations. / Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.D
2024-03-11F0561, F0584, F0641, F0644, F0655, F0657, F0658, F0684, F0755, F0758, F0759, F0761, F0791, F0804, F0809, F0812, F0880Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure each resident receives an accurate assessment. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure medication error rates are not 5 percent or greater. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide or obtain dental services for each resident. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program.E
2024-03-11F0550, F0578, F0582, F0585, F0625, F0645, F0677, F0686, F0687, F0689, F0695, F0727Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / PASARR screening for Mental disorders or Intellectual Disabilities / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate foot care. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe and appropriate respiratory care for a resident when needed. / Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.D
2023-10-18F0552, F0624, F0656Ensure that residents are fully informed and understand their health status, care and treatments. / Prepare residents for a safe transfer or discharge from the nursing home. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D

Why was Crystal Cove Post Acute fined 4 times?

DateTypeAmount
2026-06-02Fine$20,415
2025-12-05Fine$12,425
2024-12-26Fine$117,108
2024-07-16Fine$85,527

Has Crystal Cove Post Acute had payment denied by Medicare more than once?

Payment denial startLength in days
2025-09-279
2025-03-238

How is Crystal Cove Post Acute staffed relative to the WA average?

MeasureThis facilityWA average
Total nurse staffing hours per resident per day3.774444.36934
Total nursing staff turnover (%)69.745.1
Average number of residents per day88.376.0

Who owns Crystal Cove Post Acute?

Crystal Cove Post Acute is registered with CMS as For profit - Limited Liability company, operates under the legal business name LOWERS HOLDINGS LLC.

RoleOwnerAssociation date
CORPORATE OFFICERFROST, STEVEN, LINDAHL, JEFFREY, LINDAHL, KIRKMAN, LINDAHL, SCOTTsince 03/01/2020
OPERATIONAL/MANAGERIAL CONTROLFOUNDATION RESOURCE CENTER LLC, ANDERSON, BRANDT, BERIHUN, ACHASHMAN, BRACY, MCKENNZIE, DE ORO, BRIANNA, FROST, STEVEN, JOHNSON, CHATEAU, LINDAHL, JEFFREY, LINDAHL, KIRKMAN, LINDAHL, SCOTT, MAINA, JOHN, NWANKWO, CHUKWUEMEKA, ZWAHLEN, JAYsince 01/01/2024
ADP OF THE SNFFOUNDATION RESOURCE CENTER LLC, WA1WEST LLC, ANDERSON, BRANDT, BERIHUN, ACHASHMAN, BRACY, MCKENNZIE, DE ORO, BRIANNA, FROST, STEVEN, JOHNSON, CHATEAU, LINDAHL, DAVID, LINDAHL, JEFFREY, LINDAHL, KIRKMAN, LINDAHL, SCOTT, MAINA, JOHN, NWANKWO, CHUKWUEMEKA, ZWAHLEN, JAYsince 01/01/2024

Were you or a family member harmed at Crystal Cove Post Acute?