NORVIEW HEIGHTS REHABILITATION AND NURSING
NORVIEW HEIGHTS REHABILITATION AND NURSING is a 60-bed nursing home in NORFOLK, Virginia. CMS has certified it for Medicare and Medicaid since 1996-05-01. It averages 55.9 residents a day.
What harm was found in the violations cited at NORVIEW HEIGHTS REHABILITATION AND NURSING?
CMS lists 46 health-inspection deficiencies for NORVIEW HEIGHTS REHABILITATION AND NURSING since 2018-05-17, 5 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2024-07-17.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2024-07-17 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| 2023-10-12 | F0580, F0684 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E |
| 2023-10-12 | F0760, F0761 | Ensure that residents are free from significant medication errors. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D |
| 2021-10-28 | F0658, F0686 | Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E |
| 2021-10-28 | F0552, F0582, F0625, F0684, F0689, F0690, F0698, F0761, F0921 | Ensure that residents are fully informed and understand their health status, care and treatments. / Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| 2019-08-22 | F0580, F0622, F0677, F0761, F0880 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program. | E |
| 2019-08-22 | F0584, F0638, F0655, F0656, F0657, F0660, F0687, F0689, F0691, F0695, F0755, F0758, F0812 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Assure that each resident’s assessment is updated at least once every 3 months. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Plan the resident's discharge to meet the resident's goals and needs. / Provide appropriate foot care. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. / Provide safe and appropriate respiratory care for a resident when needed. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
| 2018-05-17 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| 2018-05-17 | F0814 | Dispose of garbage and refuse properly. | F |
| 2018-05-17 | F0623, F0625, F0757 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Ensure each resident’s drug regimen must be free from unnecessary drugs. | E |
| 2018-05-17 | F0641, F0687, F0695, F0698, F0761, F0842, F0880 | Ensure each resident receives an accurate assessment. / Provide appropriate foot care. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. | D |
How is NORVIEW HEIGHTS REHABILITATION AND NURSING staffed relative to the VA average?
| Measure | This facility | VA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.23712 | 3.75779 |
| Total nursing staff turnover (%) | 69.6 | 48.1 |
| Average number of residents per day | 55.9 | 99.5 |
Who owns NORVIEW HEIGHTS REHABILITATION AND NURSING, and what chain is it in?
NORVIEW HEIGHTS REHABILITATION AND NURSING is registered with CMS as For profit - Corporation, operates under the legal business name NORVIEW HEIGHTS REHABILITATION AND NURSING LLC and belongs to the EASTERN HEALTHCARE GROUP chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | VA SNF OPERATIONS HOLDINGS LLC | since 03/01/2022 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | JJ UNITED TR | since 01/31/2024 |
| W-2 MANAGING EMPLOYEE | MARSHALL-HODGES, KELLI | since 03/01/2022 |
| CORPORATE OFFICER | SHAPIRO, AKIVA | since 03/01/2022 |
Were you or a family member harmed at NORVIEW HEIGHTS REHABILITATION AND NURSING?