Norfolk Health Care Center
Norfolk Health Care Center is a 180-bed nursing home in NORFOLK, Virginia. CMS has certified it for Medicare and Medicaid since 1990-05-04. It averages 166.1 residents a day.
What harm was found in the violations cited at Norfolk Health Care Center?
CMS lists 51 health-inspection deficiencies for Norfolk Health Care Center since 2017-08-17, 14 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-03-12.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-03-12 | F0607, F0726 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D |
| 2026-01-14 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E |
| 2026-01-14 | F0628, F0807, F0880, F0921 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. / Provide and implement an infection prevention and control program. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| 2025-09-24 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | J |
| 2025-09-24 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E |
| 2025-09-24 | F0628, F0803, F0880, F0921 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Provide and implement an infection prevention and control program. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| 2024-09-05 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| 2021-07-15 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F |
| 2021-07-15 | F0641, F0677, F0760 | Ensure each resident receives an accurate assessment. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure that residents are free from significant medication errors. | E |
| 2021-07-15 | F0574, F0578, F0622, F0623, F0625, F0656, F0658, F0690 | The resident has the right to receive notices in a format and a language he or she understands. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| 2019-05-09 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F |
| 2019-05-09 | F0622, F0625, F0755 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| 2019-05-09 | F0565, F0623, F0641, F0655, F0656, F0657, F0658, F0677, F0689, F0695, F0849, F0880 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Ensure each resident receives an accurate assessment. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe and appropriate respiratory care for a resident when needed. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. / Provide and implement an infection prevention and control program. | D |
| 2017-08-17 | F0309, F0333, F0371, F0411 | Provide necessary care and services to maintain or improve the highest well being of each resident . / Ensure that residents are safe from serious medication errors. / Store, cook, and serve food in a safe and clean way. / Provide routine and 24-hour emergency dental care for each resident. | E |
| 2017-08-17 | F0166, F0314, F0431, F0441, F0514 | Try to resolve each resident's complaints quickly. / Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. / Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. / Have a program that investigates, controls and keeps infection from spreading. / Keep accurate, complete and organized clinical records on each resident that meet professional standards. | D |
Why was Norfolk Health Care Center fined?
| Date | Type | Amount |
|---|---|---|
| 2025-09-24 | Fine | $102,245 |
How is Norfolk Health Care Center staffed relative to the VA average?
| Measure | This facility | VA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.13336 | 3.75779 |
| Total nursing staff turnover (%) | 72.8 | 48.1 |
| Average number of residents per day | 166.1 | 99.5 |
Who owns Norfolk Health Care Center, and what chain is it in?
Norfolk Health Care Center is registered with CMS as For profit - Corporation, operates under the legal business name NORFOLK SNF LLC and belongs to the LIFEWORKS REHAB chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | NORFOLK HOLDINGS I LLC | since 05/28/2021 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | CHARLES 1994 FAMILY GRANTOR TRUST, CHESAPEAKE EAST LLC, EDWARD 1998 FAMILY GRANTOR TRUST, EK 2005 FAMILY TRUST, FAY 2014 FAMILY GRANTOR TRUST, FAY 2014 LLC, LL 2013 FAMILY TRUST, MMS 2008 FAMILY TRUST, MZR EAST LLC, SAUL 2012 FAMILY GRANTOR TRUST, SILVERSTONE EAST LLC, SOL 2000 FAMILY GRANTOR TRUST, SOL 2000 LLC, STEVENS 3920 & FAMILY LLC, STEVENS 3920 FAMILY GRANTOR TRUST, STEVENS 3920 LLC | since 05/28/2021 |
| W-2 MANAGING EMPLOYEE | WILSON, STEVEN | since 01/23/2024 |
| CORPORATE DIRECTOR | WILSON, STEVEN | since 01/23/2024 |
| OPERATIONAL/MANAGERIAL CONTROL | RYLBSS EAST MANAGER LLC | since 05/28/2021 |
Were you or a family member harmed at Norfolk Health Care Center?