Sonterra Health Center

In hospital · Bexar · TX · Government - Hospital district · THE ENSIGN GROUP chain · 124 certified beds · CCN 676158 · DEWITT MEDICAL DISTRICT


Sonterra Health Center operates 124 certified beds in San Antonio, Texas. Its Medicare and Medicaid certification dates to 2007-11-28. It averages 101.8 residents a day.

What harm was found in the violations cited at Sonterra Health Center?

CMS lists 52 health-inspection deficiencies for Sonterra Health Center since 2023-02-24, 41 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-06-17.

Survey dateTagDeficiencySeverity
2026-06-17F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D
2026-06-07F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D
2025-05-15F0578, F0697Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Provide safe, appropriate pain management for a resident who requires such services.G
2025-05-15F0550, F0558, F0585, F0609, F0610, F0640, F0655, F0656, F0689, F0695, F0700, F0757, F0761, F0880Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Reasonably accommodate the needs and preferences of each resident. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe and appropriate respiratory care for a resident when needed. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program.D
2025-04-25F0657, F0842Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2025-03-21F0760Ensure that residents are free from significant medication errors.J
2025-03-21F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2024-09-14F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D
2024-08-14F0656, F0689Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2024-06-14F0732, F0761Post nurse staffing information every day. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.E
2024-06-14F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.D
2024-04-19F0641, F0656, F0727, F0812Ensure each resident receives an accurate assessment. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2024-04-19F0657, F0690Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2024-03-22F0583, F0761, F0842Keep residents' personal and medical records private and confidential. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2023-12-01F0656, F0755Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D
2023-08-31F0580, F0842Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2023-02-24F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.F
2023-02-24F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2023-02-24F0550, F0578, F0580, F0609, F0610, F0656, F0692, F0695, F0849Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide enough food/fluids to maintain a resident's health. / Provide safe and appropriate respiratory care for a resident when needed. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.D

Why was Sonterra Health Center fined 3 times?

DateTypeAmount
2025-04-25Fine$17,345
2025-03-21Fine$14,901
2024-08-14Fine$48,718

Has Sonterra Health Center had payment denied by Medicare?

Payment denial startLength in days
2024-09-132

How is Sonterra Health Center staffed?

MeasureThis facilityTX average
Total nurse staffing hours per resident per day3.532233.38539
Total nursing staff turnover (%)54.655.3
Average number of residents per day101.875.8

Who owns Sonterra Health Center, and what chain is it in?

Sonterra Health Center is registered with CMS as Government - Hospital district, operates under the legal business name DEWITT MEDICAL DISTRICT and belongs to the THE ENSIGN GROUP chain.

RoleOwnerAssociation date
MANAGING CONTROL - GOVERNING BODYASHTON, ANDREW, MANSOOR, SAADsince 04/01/2017
CORPORATE OFFICERALEXANDER, ALMA, BURNAM, SOON, KEETCH, CHADsince 03/01/2011
OPERATIONAL/MANAGERIAL CONTROLBRACKENRIDGE HEALTHCARE INC, ASHTON, ANDREW, MANSOOR, SAADsince 04/01/2017
ADP OF THE SNFBRACKENRIDGE HEALTHCARE INC, ENSIGN SERVICES INC, NATIONAL HEALTH INVESTORS, INC., TEXAS NHI INVESTORS, LLC, ASHTON, ANDREW, MANSOOR, SAADsince 04/01/2017

Were you or a family member harmed at Sonterra Health Center?