Normandy Terrace Nursing & Rehabilitation Center
Normandy Terrace Nursing & Rehabilitation Center is a 320-bed nursing home in San Antonio, Texas. CMS has certified it for Medicare and Medicaid since 2000-03-16. It averages 110.4 residents a day.
What harm was found in the violations cited at Normandy Terrace Nursing & Rehabilitation Center?
CMS lists 50 health-inspection deficiencies for Normandy Terrace Nursing & Rehabilitation Center since 2023-04-06, 45 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is K; the most recent health inspection was 2026-07-02.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-07-02 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E |
| 2026-05-21 | F0677, F0684, F0842 | Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E |
| 2026-04-24 | F0552, F0695 | Ensure that residents are fully informed and understand their health status, care and treatments. / Provide safe and appropriate respiratory care for a resident when needed. | D |
| 2026-03-20 | F0689, F0761, F0842 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2026-02-23 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E |
| 2026-02-23 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D |
| 2026-01-16 | F0584, F0602, F0627 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Protect each resident from the wrongful use of the resident's belongings or money. / Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D |
| 2025-11-25 | F0880 | Provide and implement an infection prevention and control program. | E |
| 2025-11-25 | F0583 | Keep residents' personal and medical records private and confidential. | D |
| 2025-08-18 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| 2025-08-18 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| 2025-08-15 | F0732 | Post nurse staffing information every day. | C |
| 2025-07-25 | F0552, F0880 | Ensure that residents are fully informed and understand their health status, care and treatments. / Provide and implement an infection prevention and control program. | E |
| 2025-07-25 | F0557, F0583, F0690, F0726, F0761, F0813, F0842 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Keep residents' personal and medical records private and confidential. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2025-07-25 | F0814 | Dispose of garbage and refuse properly. | C |
| 2025-04-25 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| 2025-04-25 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E |
| 2024-08-13 | F0600, F0656 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | K |
| 2024-06-22 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J |
| 2024-06-22 | F0677, F0842 | Provide care and assistance to perform activities of daily living for any resident who is unable. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2024-05-31 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | F |
| 2024-05-31 | F0679 | Provide activities to meet all resident's needs. | E |
| 2024-05-31 | F0558, F0641, F0645, F0687 | Reasonably accommodate the needs and preferences of each resident. / Ensure each resident receives an accurate assessment. / PASARR screening for Mental disorders or Intellectual Disabilities / Provide appropriate foot care. | D |
| 2024-04-18 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| 2024-03-22 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
| 2024-03-22 | F0924 | Put firmly secured handrails on each side of hallways. | D |
| 2023-04-06 | F0565, F0584, F0804, F0880, F0921 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Provide and implement an infection prevention and control program. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
Why was Normandy Terrace Nursing & Rehabilitation Center fined 5 times?
| Date | Type | Amount |
|---|---|---|
| 2025-08-18 | Fine | $16,149 |
| 2025-04-25 | Fine | $10,604 |
| 2024-08-13 | Fine | $207,019 |
| 2024-05-31 | Fine | $44,605 |
| 2024-04-18 | Fine | $8,982 |
How is Normandy Terrace Nursing & Rehabilitation Center staffed relative to the TX average?
| Measure | This facility | TX average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.00761 | 3.38539 |
| Total nursing staff turnover (%) | 95.8 | 55.3 |
| Average number of residents per day | 110.4 | 75.8 |
Who owns Normandy Terrace Nursing & Rehabilitation Center, and what chain is it in?
Normandy Terrace Nursing & Rehabilitation Center is registered with CMS as For profit - Limited Liability company, operates under the legal business name WEST WHARTON COUNTY HOSPITAL DISTRICT and belongs to the CREATIVE SOLUTIONS IN HEALTHCARE chain.
| Role | Owner | Association date |
|---|---|---|
| MANAGING CONTROL - GOVERNING BODY | BOWERS, SEAN, CISNEROS, ALFRED, COBB, TRAVIS, COOPER, STEPHEN, HARDIN, SHERRIE, KERZEE, RICHARD, KORENEK, PATRICIA, SOECHTING, PAUL, STRACK, JOE | since 02/11/2022 |
| CORPORATE DIRECTOR | HUGGINS, LINDA, WILLIG, ZACHARY | since 01/01/2025 |
| CORPORATE OFFICER | THOMPSON, JOHNNY | since 01/01/2024 |
| OPERATIONAL/MANAGERIAL CONTROL | SAN ANTONIO V ENTERPRISES LLC, BLAKE, GARY, BLAKE, MALISA, SCZEPANIK, DUNCAN, YALAMURI, RAVIKANTH REDDY | since 01/01/2025 |
| ADP OF THE SNF | SAN ANTONIO V ENTERPRISES LLC, BLAKE, GARY, SCZEPANIK, DUNCAN, YALAMURI, RAVIKANTH REDDY | since 01/01/2025 |
Were you or a family member harmed at Normandy Terrace Nursing & Rehabilitation Center?