HIGHER CALL NURSING CENTER
HIGHER CALL NURSING CENTER is a 86-bed nursing home in QUAPAW, Oklahoma. CMS has certified it for Medicare and Medicaid since 2020-10-06. It averages 44.3 residents a day.
What harm was found in the violations cited at HIGHER CALL NURSING CENTER?
CMS lists 32 health-inspection deficiencies for HIGHER CALL NURSING CENTER since 2023-04-04, 19 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-06-01.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-06-01 | F0804, F0812 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2026-06-01 | F0697, F0761 | Provide safe, appropriate pain management for a resident who requires such services. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D |
| 2026-01-09 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2026-01-09 | F0641, F0880 | Ensure each resident receives an accurate assessment. / Provide and implement an infection prevention and control program. | D |
| 2024-05-16 | F0758, F0812 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2024-05-16 | F0582, F0700, F0880 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Provide and implement an infection prevention and control program. | D |
| 2024-03-28 | F0561, F0600, F0678 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J |
| 2024-03-28 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G |
| 2024-03-28 | F0610 | Respond appropriately to all alleged violations. | F |
| 2024-03-28 | F0580, F0684 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2023-04-04 | F0689, F0742 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | J |
| 2023-04-04 | F0656, F0657, F0684, F0726 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E |
| 2023-04-04 | F0641, F0644, F0655, F0686, F0690, F0695, F0755 | Ensure each resident receives an accurate assessment. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe and appropriate respiratory care for a resident when needed. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
Why was HIGHER CALL NURSING CENTER fined?
| Date | Type | Amount |
|---|---|---|
| 2024-03-28 | Fine | $18,113 |
How is HIGHER CALL NURSING CENTER staffed relative to the OK average?
| Measure | This facility | OK average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.60889 | 3.78776 |
| Total nursing staff turnover (%) | 62.3 | 55.5 |
| Average number of residents per day | 44.3 | 61.2 |
Who owns HIGHER CALL NURSING CENTER?
HIGHER CALL NURSING CENTER is registered with CMS as For profit - Limited Liability company, operates under the legal business name GLOBAL HIGHER CALL NURSING LLC.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | SELECTIS HEALTH INC | since 03/01/2020 |
| INDIRECT OWNERSHIP INTEREST | BALLER, LANCE | since 03/01/2020 |
| MANAGING CONTROL - GOVERNING BODY | DAY, SARAH, DESMOND, ADAM, ECKHART, KRYSTAL | since 11/01/2023 |
| OPERATIONAL/MANAGERIAL CONTROL | SELECTIS MANAGEMENT LLC, BISHOP, RACHELLE, BRYAN, VINCENT, BRYANT, SARA, CARROW, JERIKA, DAY, SARAH, DESMOND, ADAM, ECKHART, KRYSTAL, GRIFFIN, BARBARA, HAHNER, MICHELLE, SMALL, NOVETTA, TROST, JAMIE, WHITEEAGLE, KASSIDY | since 02/13/2023 |
| INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | FURSTENBERG, DAVID, NEUMAN, CLIFFORD | since 12/24/2025 |
| ADP OF THE SNF | SELECTIS HEALTH INC, SELECTIS MANAGEMENT LLC, BALLER, LANCE, BISHOP, RACHELLE, BRYAN, VINCENT, BRYANT, SARA, CARROW, JERIKA, DAY, SARAH, DESMOND, ADAM, ECKHART, KRYSTAL, GRIFFIN, BARBARA, HAHNER, MICHELLE, SMALL, NOVETTA, TROST, JAMIE, WHITEEAGLE, KASSIDY | since 02/13/2023 |
Were you or a family member harmed at HIGHER CALL NURSING CENTER?