Waterview Heights Rehabilitation and Nursing Cente

Special Focus Facility · Monroe · NY · For profit - Partnership · HURLBUT CARE chain · 229 certified beds · CCN 335082 · THE SHORE WINDS, LLC.


Waterview Heights Rehabilitation and Nursing Cente operates 229 certified beds in Rochester, New York. Its Medicare and Medicaid certification dates to 1972-06-01. It averages 189.9 residents a day.

What harm was found in the violations cited at Waterview Heights Rehabilitation and Nursing Cente?

CMS lists 86 health-inspection deficiencies for Waterview Heights Rehabilitation and Nursing Cente, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is L; the most recent health inspection was 2025-12-22.

Survey dateTagDeficiencySeverity
2025-12-22F0684, F0689Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.K
2025-12-22F0675Honor each resident's preferences, choices, values and beliefs.I
2025-12-22F0554, F0677, F0686, F0692, F0840Allow residents to self-administer drugs if determined clinically appropriate. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide enough food/fluids to maintain a resident's health. / Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.G
2025-12-22F0812, F0835, F0865, F0880, F0925Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Administer the facility in a manner that enables it to use its resources effectively and efficiently. / Have a plan that describes the process for conducting QAPI and QAA activities. / Provide and implement an infection prevention and control program. / Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.F
2025-12-22F0550, F0584, F0679Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide activities to meet all resident's needs.E
2025-12-22F0609, F0645, F0688, F0693, F0698, F0761, F0804Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / PASARR screening for Mental disorders or Intellectual Disabilities / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.D
2025-12-22F0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.B
2025-05-09F0675, F0725, F0760, F0880Honor each resident's preferences, choices, values and beliefs. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure that residents are free from significant medication errors. / Provide and implement an infection prevention and control program.L
2025-05-09F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.K
2025-05-09F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.I
2025-05-09F0684, F0686Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2025-05-09F0812, F0835, F0837, F0865, F0882Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Administer the facility in a manner that enables it to use its resources effectively and efficiently. / Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. / Have a plan that describes the process for conducting QAPI and QAA activities. / Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.F
2025-05-09F0550, F0565, F0584, F0677, F0761, F0804, F0836, F0868Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyE
2025-05-09F0610, F0690, F0698, F0805, F0912, F0914Respond appropriately to all alleged violations. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. / Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. / Provide bedrooms that don't allow residents to see each other when privacy is needed.D
2025-05-09F0917Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.B
2024-09-17F0761, F0837Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.L
2024-09-17F0600, F0686, F0760Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Ensure that residents are free from significant medication errors.K
2024-09-17F0550, F0725Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.I
2024-09-17F0677Provide care and assistance to perform activities of daily living for any resident who is unable.H
2024-09-17F0565, F0584, F0655, F0812, F0813Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Have a policy regarding use and storage of foods brought to residents by family and other visitors.F
2024-09-17F0656, F0684, F0880Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide and implement an infection prevention and control program.E
2024-09-17F0690, F0693, F0810, F0883Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Provide special eating equipment and utensils for residents who need them and appropriate assistance. / Develop and implement policies and procedures for flu and pneumonia vaccinations.D
2024-01-25F0584, F0689, F0725, F0756, F0758, F0761, F0812Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2024-01-25F0557, F0558, F0677, F0745, F0760Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Reasonably accommodate the needs and preferences of each resident. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide medically-related social services to help each resident achieve the highest possible quality of life. / Ensure that residents are free from significant medication errors.D
2024-01-25F0582, F0732Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Post nurse staffing information every day.B

Why was Waterview Heights Rehabilitation and Nursing Cente fined 3 times?

DateTypeAmount
2025-12-22Fine$460,490
2025-05-09Fine$185,840
2024-09-17Fine$314,554

Has Waterview Heights Rehabilitation and Nursing Cente had payment denied by Medicare?

Payment denial startLength in days
2026-02-14102

How is Waterview Heights Rehabilitation and Nursing Cente staffed relative to the NY average?

MeasureThis facilityNY average
Total nurse staffing hours per resident per day3.506323.62468
Total nursing staff turnover (%)67.040.3
Average number of residents per day189.9168.0

Who owns Waterview Heights Rehabilitation and Nursing Cente, and what chain is it in?

Waterview Heights Rehabilitation and Nursing Cente is registered with CMS as For profit - Partnership, operates under the legal business name THE SHORE WINDS, LLC. and belongs to the HURLBUT CARE chain.

RoleOwnerAssociation date
W-2 MANAGING EMPLOYEECURLETTA, MARKsince 07/16/2021
CORPORATE OFFICERCURLETTA, MARKsince 07/16/2021
OPERATIONAL/MANAGERIAL CONTROLHURLBUT HEALTH CONSULTING, LLC, CURLETTA, MARKsince 01/01/2020

Were you or a family member harmed at Waterview Heights Rehabilitation and Nursing Cente?