The Neighborhood in Rio Rancho
The Neighborhood in Rio Rancho is a 48-bed nursing home in Rio Rancho, New Mexico. CMS has certified it for Medicare and Medicaid since 2016-08-10. It averages 38.2 residents a day.
What harm was found in the violations cited at The Neighborhood in Rio Rancho?
CMS lists 38 health-inspection deficiencies for The Neighborhood in Rio Rancho since 2023-02-03, 31 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2026-03-13.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-03-13 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| 2025-11-19 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G |
| 2025-11-19 | F0689, F0692, F0842 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide enough food/fluids to maintain a resident's health. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E |
| 2025-11-19 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| 2025-11-17 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2025-11-17 | F0658, F0842 | Ensure services provided by the nursing facility meet professional standards of quality. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E |
| 2025-11-17 | F0730, F0791, F0919 | Observe each nurse aide's job performance and give regular training. / Provide or obtain dental services for each resident. / Make sure that a working call system is available in each resident's bathroom and bathing area. | D |
| 2025-03-20 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F |
| 2025-03-20 | F0571, F0580, F0657, F0849 | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | E |
| 2025-03-20 | F0641 | Ensure each resident receives an accurate assessment. | D |
| 2025-01-03 | F0689, F0908 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Keep all essential equipment working safely. | D |
| 2024-05-23 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2024-05-23 | F0684, F0761 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E |
| 2024-05-23 | F0656, F0658, F0695 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide safe and appropriate respiratory care for a resident when needed. | D |
| 2024-04-01 | F0580, F0658, F0740, F0757, F0921 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Ensure services provided by the nursing facility meet professional standards of quality. / Ensure each resident must receive and the facility must provide necessary behavioral health care and services. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| 2023-02-03 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2023-02-03 | F0578, F0641 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Ensure each resident receives an accurate assessment. | E |
| 2023-02-03 | F0585, F0602, F0609, F0693 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Protect each resident from the wrongful use of the resident's belongings or money. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D |
Why was The Neighborhood in Rio Rancho fined?
| Date | Type | Amount |
|---|---|---|
| 2025-11-17 | Fine | $8,278 |
How is The Neighborhood in Rio Rancho staffed?
| Measure | This facility | NM average |
|---|---|---|
| Total nurse staffing hours per resident per day | 4.83301 | 3.53305 |
| Total nursing staff turnover (%) | 82.3 | 53.3 |
| Average number of residents per day | 38.2 | 84.9 |
Who owns The Neighborhood in Rio Rancho?
The Neighborhood in Rio Rancho is registered with CMS as Non profit - Corporation, operates under the legal business name THE NEIGHBORHOOD IN RIO RANCHO.
| Role | Owner | Association date |
|---|---|---|
| W-2 MANAGING EMPLOYEE | MARTINEZ, JENNIFER | since 10/27/2022 |
| CORPORATE DIRECTOR | BROECKER, LAURA, TRIGG, MARIE | since 03/16/2020 |
| CORPORATE OFFICER | JULIAN, ANGELES | since 03/02/2020 |
| OPERATIONAL/MANAGERIAL CONTROL | HAVERLAND CARTER LIFESTYLE GROUP OPERATING,LLC | since 07/16/2015 |
Were you or a family member harmed at The Neighborhood in Rio Rancho?