Crown Haven Health and Rehabilitation

Mecklenburg · NC · For profit - Limited Liability company · AVARDIS HEALTH chain · 120 certified beds · CCN 345388 · 620 TOM HUNTER ROAD OPCO LLC


Crown Haven Health and Rehabilitation operates 120 certified beds in Charlotte, North Carolina. Its Medicare and Medicaid certification dates to 1991-06-26. It averages 91.9 residents a day.

What harm was found in the violations cited at Crown Haven Health and Rehabilitation?

CMS lists 44 health-inspection deficiencies for Crown Haven Health and Rehabilitation since 2022-07-15, 38 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2025-07-03.

Survey dateTagDeficiencySeverity
2025-07-03F0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.J
2025-07-03F0552, F0561, F0657, F0658, F0689Ensure that residents are fully informed and understand their health status, care and treatments. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D
2024-09-23F0607, F0880Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Provide and implement an infection prevention and control program.D
2024-08-09F0600, F0607Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Develop and implement policies and procedures to prevent abuse, neglect, and theft.D
2024-07-02F0550, F0584, F0677, F0693, F0694, F0695, F0842Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Provide safe and appropriate respiratory care for a resident when needed. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2024-02-12F0812, F0867Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.F
2024-02-12F0565, F0761, F0803, F0809, F0883Honor the resident's right to organize and participate in resident/family groups in the facility. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. / Develop and implement policies and procedures for flu and pneumonia vaccinations.E
2024-02-12F0641, F0656, F0684, F0685, F0688, F0689, F0690, F0808Ensure each resident receives an accurate assessment. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Assist a resident in gaining access to vision and hearing services. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.D
2023-12-13F0580, F0620, F0760Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. / Ensure that residents are free from significant medication errors.J
2023-12-13F0867, F0880Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Provide and implement an infection prevention and control program.D
2023-09-11F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2022-07-15F0688, F0759Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure medication error rates are not 5 percent or greater.E
2022-07-15F0657, F0693, F0919Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Make sure that a working call system is available in each resident's bathroom and bathing area.D
2022-07-15F0641Ensure each resident receives an accurate assessment.B

Why was Crown Haven Health and Rehabilitation fined 4 times?

DateTypeAmount
2024-07-02Fine$55,966
2023-12-13Fine$7,446
2023-12-13Fine$3,912
2023-12-13Fine$3,911

Has Crown Haven Health and Rehabilitation had payment denied by Medicare?

Payment denial startLength in days
2024-10-0220

How is Crown Haven Health and Rehabilitation staffed relative to the NC average?

MeasureThis facilityNC average
Total nurse staffing hours per resident per day3.089143.83430
Total nursing staff turnover (%)56.649.0
Average number of residents per day91.986.9

Who owns Crown Haven Health and Rehabilitation, and what chain is it in?

Crown Haven Health and Rehabilitation is registered with CMS as For profit - Limited Liability company, operates under the legal business name 620 TOM HUNTER ROAD OPCO LLC and belongs to the AVARDIS HEALTH chain.

RoleOwnerAssociation date
DIRECT OWNERSHIP INTERESTLOTTENC PARENTCO LLCsince 06/01/2025
INDIRECT OWNERSHIP INTERESTNCOP HOLDCO LLC, NU C II IRREVOCABLE TRUST, NU C IRREVOCABLE TRUST, SNF CARE CENTERS LLC, STH HOLDCO LLC, ZENITH HOLDCO II LLC, ZENITH HOLDCO LLCsince 06/01/2025
MANAGING CONTROL - GOVERNING BODYHOBACK, TIFFANY, SEMONES, BRANDIsince 05/01/2025
OPERATIONAL/MANAGERIAL CONTROLSNF MGR LLC, CHAIK-OUGHLI, MAHER, GHANNAM, WASEEM, HOBACK, TIFFANY, JONES, TEQUILLA, RAINEY, MARNITA, SEMONES, BRANDIsince 05/01/2025
ADP OF THE SNFSNF MGR LLC, CHAIK-OUGHLI, MAHER, GHANNAM, WASEEM, HOBACK, TIFFANY, JONES, TEQUILLA, RAINEY, MARNITA, SEMONES, BRANDIsince 04/14/2025

Were you or a family member harmed at Crown Haven Health and Rehabilitation?