Vero Health & Rehab of Sylva

Jackson · NC · For profit - Limited Liability company · REGIONAL HEALTH PROPERTIES chain · 106 certified beds · CCN 345302 · SYLVA OPERATIONS LLC


Vero Health & Rehab of Sylva operates 106 certified beds in Sylva, North Carolina. Its Medicare and Medicaid certification dates to 1989-05-10. It averages 91.0 residents a day.

What harm was found in the violations cited at Vero Health & Rehab of Sylva?

CMS lists 53 health-inspection deficiencies for Vero Health & Rehab of Sylva since 2023-01-20, 50 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is K; the most recent health inspection was 2025-08-14.

Survey dateTagDeficiencySeverity
2025-08-14F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.F
2025-08-14F0558, F0578, F0883, F0887Reasonably accommodate the needs and preferences of each resident. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Develop and implement policies and procedures for flu and pneumonia vaccinations. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.D
2025-08-14F0570, F0577Assure the security of all personal funds of residents deposited with the facility. / Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.C
2024-07-30F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.K
2024-07-30F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.G
2024-07-30F0584, F0880Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide and implement an infection prevention and control program.F
2024-07-30F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2024-07-30F0553, F0558, F0561, F0609, F0644, F0677, F0688, F0689, F0695, F0726, F0883Allow resident to participate in the development and implementation of his or her person-centered plan of care. / Reasonably accommodate the needs and preferences of each resident. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe and appropriate respiratory care for a resident when needed. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Develop and implement policies and procedures for flu and pneumonia vaccinations.D
2024-07-30F0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.C
2024-05-22F0580, F0600, F0684, F0689, F0726Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.J
2024-05-22F0755, F0760Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure that residents are free from significant medication errors.G
2024-05-22F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.F
2024-05-22F0609, F0841, F0867Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.E
2024-05-22F0563Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.D
2023-11-30F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2023-11-30F0550, F0755, F0867, F0880Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Provide and implement an infection prevention and control program.D
2023-11-21F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2023-11-21F0697Provide safe, appropriate pain management for a resident who requires such services.G
2023-10-18F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.G
2023-10-18F0759Ensure medication error rates are not 5 percent or greater.E
2023-10-18F0636, F0760, F0867, F0880Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. / Ensure that residents are free from significant medication errors. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Provide and implement an infection prevention and control program.D
2023-10-18F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.B
2023-01-20F0812, F0867Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.E
2023-01-20F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D

Why was Vero Health & Rehab of Sylva fined 4 times?

DateTypeAmount
2024-05-22Fine$325,563
2023-10-18Fine$16,289
2023-10-18Fine$10,065
2023-10-18Fine$7,901

Has Vero Health & Rehab of Sylva had payment denied by Medicare more than once?

Payment denial startLength in days
2024-06-1467
2024-01-041

How is Vero Health & Rehab of Sylva staffed relative to the NC average?

MeasureThis facilityNC average
Total nurse staffing hours per resident per day3.740593.83430
Average number of residents per day91.086.9

Who owns Vero Health & Rehab of Sylva, and what chain is it in?

Vero Health & Rehab of Sylva is registered with CMS as For profit - Limited Liability company, operates under the legal business name SYLVA OPERATIONS LLC and belongs to the REGIONAL HEALTH PROPERTIES chain.

RoleOwnerAssociation date
DIRECT OWNERSHIP INTERESTMORRISON, BRENTsince 11/14/2024
CORPORATE DIRECTORTAYLOR, KEN, TENWICK, DAVIDsince 11/14/2024
CORPORATE OFFICERMORRISON, BRENTsince 11/14/2024
OPERATIONAL/MANAGERIAL CONTROLSIMMONS, TEDDIEsince 11/14/2024
ADP OF THE SNFREGIONAL HEALTH PROPERTIES INC, MCABEE, BRADLEY, MORRISON, BRENT, SIMMONS, TEDDIEsince 01/17/2025

Were you or a family member harmed at Vero Health & Rehab of Sylva?