Willow Valley Center for Nursing and Rehabilitatio
Willow Valley Center for Nursing and Rehabilitatio is a 230-bed nursing home in Winston-Salem, North Carolina. CMS has certified it for Medicare and Medicaid since 1973-07-01. It averages 217.6 residents a day.
What harm was found in the violations cited at Willow Valley Center for Nursing and Rehabilitatio?
CMS lists 51 health-inspection deficiencies for Willow Valley Center for Nursing and Rehabilitatio, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-02-20.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-02-20 | F0602, F0607, F0842 | Protect each resident from the wrongful use of the resident's belongings or money. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2025-08-29 | F0880 | Provide and implement an infection prevention and control program. | J |
| 2025-08-29 | F0812, F0814 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Dispose of garbage and refuse properly. | F |
| 2025-08-29 | F0565, F0646, F0677 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. / Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| 2025-08-29 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | B |
| 2025-06-25 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| 2025-06-25 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| 2024-11-22 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| 2024-07-02 | F0550, F0600 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G |
| 2024-07-02 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2024-07-02 | F0584, F0644, F0756, F0761, F0804, F0924 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Put firmly secured handrails on each side of hallways. | E |
| 2024-07-02 | F0561, F0583, F0585, F0609, F0623, F0641, F0657, F0677, F0695, F0745, F0755, F0758, F0759, F0883 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Keep residents' personal and medical records private and confidential. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Ensure each resident receives an accurate assessment. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide safe and appropriate respiratory care for a resident when needed. / Provide medically-related social services to help each resident achieve the highest possible quality of life. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure medication error rates are not 5 percent or greater. / Develop and implement policies and procedures for flu and pneumonia vaccinations. | D |
| 2024-07-02 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | C |
| 2024-07-02 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | B |
| 2023-11-21 | F0689, F0867 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D |
| 2023-08-07 | F0580, F0684, F0692 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide enough food/fluids to maintain a resident's health. | J |
| 2023-08-07 | F0565, F0803, F0804, F0867 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E |
| 2023-08-07 | F0578, F0637, F0641 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Assess the resident when there is a significant change in condition / Ensure each resident receives an accurate assessment. | D |
| 2023-08-07 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | B |
Why was Willow Valley Center for Nursing and Rehabilitatio fined 4 times?
| Date | Type | Amount |
|---|---|---|
| 2025-06-25 | Fine | $14,508 |
| 2024-11-22 | Fine | $12,529 |
| 2024-07-02 | Fine | $8,783 |
| 2024-07-02 | Fine | $8,018 |
How is Willow Valley Center for Nursing and Rehabilitatio staffed relative to the NC average?
| Measure | This facility | NC average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.48815 | 3.83430 |
| Total nursing staff turnover (%) | 54.2 | 49.0 |
| Average number of residents per day | 217.6 | 86.9 |
Who owns Willow Valley Center for Nursing and Rehabilitatio, and what chain is it in?
Willow Valley Center for Nursing and Rehabilitatio is registered with CMS as For profit - Corporation, operates under the legal business name WEST FIRST STREET OPERATING COMPANY LLC and belongs to the ALLIANCE HEALTH GROUP chain.
| Role | Owner | Association date |
|---|---|---|
| DIRECT OWNERSHIP INTEREST | ALIGNMENT HOLDCO LLC | since 08/01/2024 |
| INDIRECT OWNERSHIP INTEREST | COALITION GROUP LLC, EMANUEL, YOSEF | since 08/01/2024 |
| CORPORATE OFFICER | EMANUEL, YOSEF | since 08/01/2024 |
| OPERATIONAL/MANAGERIAL CONTROL | ALLIANCE HEALTH GROUP LLC, CLARK, ARELYS | since 08/01/2024 |
| ADP OF THE SNF | ALLIANCE HEALTH GROUP LLC, CLARK, ARELYS, TURBETT, TIMOTHY | since 02/20/2025 |
Were you or a family member harmed at Willow Valley Center for Nursing and Rehabilitatio?