Harold and Grace Upjohn Community Care Center

Continuing care retirement community · Kalamazoo · MI · Non profit - Corporation · 87 certified beds · CCN 235050 · HAROLD AND GRACE UPJOHN COMMUNITY CARE CENTER


Harold and Grace Upjohn Community Care Center operates 87 certified beds in Kalamazoo, Michigan. Its Medicare and Medicaid certification dates to 1967-01-01. It averages 79.7 residents a day.

What harm was found in the violations cited at Harold and Grace Upjohn Community Care Center?

CMS lists 61 health-inspection deficiencies for Harold and Grace Upjohn Community Care Center, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-04-17.

Survey dateTagDeficiencySeverity
2026-04-17F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2026-04-17F0813, F0867, F0880, F0947Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Provide and implement an infection prevention and control program. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.F
2026-04-17F0656, F0657, F0677, F0684, F0842, F0921Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.E
2026-04-17F0554, F0557, F0558, F0561, F0585, F0689, F0690, F0710, F0756, F0841Allow residents to self-administer drugs if determined clinically appropriate. / Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Reasonably accommodate the needs and preferences of each resident. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.D
2026-04-17F0577, F0732Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. / Post nurse staffing information every day.C
2025-09-17F0580, F0686, F0842Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2025-08-05F0607, F0689Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D
2025-03-12F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F
2025-03-12F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.E
2025-03-12F0583, F0623, F0684, F0685, F0690, F0756, F0810, F0868, F0880, F0887Keep residents' personal and medical records private and confidential. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Assist a resident in gaining access to vision and hearing services. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Provide special eating equipment and utensils for residents who need them and appropriate assistance. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Provide and implement an infection prevention and control program. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.D
2024-12-27F0880Provide and implement an infection prevention and control program.E
2024-05-23F0698, F0880Provide safe, appropriate dialysis care/services for a resident who requires such services. / Provide and implement an infection prevention and control program.E
2024-05-23F0550, F0561, F0623, F0625, F0641, F0656, F0658, F0756, F0921Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Ensure each resident receives an accurate assessment. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure services provided by the nursing facility meet professional standards of quality. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.D
2024-04-17F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.J
2024-04-17F0690, F0697Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe, appropriate pain management for a resident who requires such services.D
2023-11-20F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2023-11-20F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.E
2023-11-20F0561, F0580, F0609, F0610Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations.D

Why was Harold and Grace Upjohn Community Care Center fined 2 times?

DateTypeAmount
2024-04-17Fine$15,593
2023-11-20Fine$15,593

Has Harold and Grace Upjohn Community Care Center had payment denied by Medicare?

Payment denial startLength in days
2025-04-247

How is Harold and Grace Upjohn Community Care Center staffed relative to the MI average?

MeasureThis facilityMI average
Total nurse staffing hours per resident per day3.758193.99072
Total nursing staff turnover (%)40.744.1
Average number of residents per day79.785.9

Who owns Harold and Grace Upjohn Community Care Center?

Harold and Grace Upjohn Community Care Center is registered with CMS as Non profit - Corporation, operates under the legal business name HAROLD AND GRACE UPJOHN COMMUNITY CARE CENTER.

RoleOwnerAssociation date
5% OR GREATER DIRECT OWNERSHIP INTERESTHERITAGE COMMUNITY OF KALAMAZOOsince 01/01/1966
CORPORATE DIRECTORBARNES, AMY, HOUSTON, JORDANsince 09/29/2025
CORPORATE OFFICERHOUSTON, JORDANsince 09/29/2025
OPERATIONAL/MANAGERIAL CONTROLBARNES, AMY, EASLICK SHIRELY, GERALD, SMITH, BENJAMINsince 03/24/2025
INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFHOUSTON, JORDANsince 03/19/2026
ADP OF THE SNFBARNES, AMY, EASLICK SHIRELY, GERALD, SMITH, BENJAMINsince 03/24/2025

Were you or a family member harmed at Harold and Grace Upjohn Community Care Center?