Caretel Inns of Tri-Cities

Bay · MI · For profit - Corporation · SYMPHONY CARE NETWORK chain · 60 certified beds · CCN 235635 · WOOD CARE VIII INC


Caretel Inns of Tri-Cities operates 60 certified beds in Bay City, Michigan. Its Medicare and Medicaid certification dates to 2007-10-25. It averages 55.8 residents a day.

What harm was found in the violations cited at Caretel Inns of Tri-Cities?

CMS lists 43 health-inspection deficiencies for Caretel Inns of Tri-Cities since 2023-07-21, 33 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-05-11.

Survey dateTagDeficiencySeverity
2026-05-11F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2025-12-18F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.G
2025-12-18F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.D
2025-08-07F0804, F0812, F0921Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.F
2025-08-07F0550, F0677, F0761, F0880Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program.E
2025-08-07F0684, F0803, F0806Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.D
2025-07-24F0684, F0689Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2025-07-24F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D
2025-06-13F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2025-06-13F0689, F0804Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.D
2025-05-08F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D
2025-03-04F0684, F0690Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2025-01-21F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2025-01-21F0880Provide and implement an infection prevention and control program.D
2024-07-17F0761, F0812, F0880, F0921Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.E
2024-07-17F0655, F0695Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Provide safe and appropriate respiratory care for a resident when needed.D
2024-05-29F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.D
2024-02-14F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.J
2024-02-14F0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.D
2023-07-21F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2023-07-21F0813, F0880Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Provide and implement an infection prevention and control program.E
2023-07-21F0656, F0684, F0697, F0725, F0759, F0804, F0882Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide safe, appropriate pain management for a resident who requires such services. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure medication error rates are not 5 percent or greater. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.D

Why was Caretel Inns of Tri-Cities fined 3 times?

DateTypeAmount
2025-07-24Fine$54,100
2025-05-08Fine$38,961
2024-02-14Fine$41,723

Has Caretel Inns of Tri-Cities had payment denied by Medicare?

Payment denial startLength in days
2025-08-2128

How is Caretel Inns of Tri-Cities staffed relative to the MI average?

MeasureThis facilityMI average
Total nurse staffing hours per resident per day3.807333.99072
Total nursing staff turnover (%)63.044.1
Average number of residents per day55.885.9

Who owns Caretel Inns of Tri-Cities, and what chain is it in?

Caretel Inns of Tri-Cities is registered with CMS as For profit - Corporation, operates under the legal business name WOOD CARE VIII INC and belongs to the SYMPHONY CARE NETWORK chain.

RoleOwnerAssociation date
5% OR GREATER DIRECT OWNERSHIP INTERESTSYMPHONY OF MICHIGAN HOLDINGS LLCsince 06/01/2020
5% OR GREATER INDIRECT OWNERSHIP INTERESTBENOIT HOLDINGS LLC, CALUMET SOUTH LLC, FAIRHOME TRUST UAD 12312012, GZLT HOLDINGS LLC, WILLOW DELTA TRUST, KRUPP, ARI, SENDEROWICZ, YOSSIsince 06/01/2020
W-2 MANAGING EMPLOYEEMCGOURTY, DIANEsince 01/30/2020
CORPORATE OFFICERHARTMAN, DAVID, KRUPP, ARIsince 06/01/2020
OPERATIONAL/MANAGERIAL CONTROLHARTMAN, DAVID, KRUPP, ARIsince 06/01/2020

Were you or a family member harmed at Caretel Inns of Tri-Cities?