Ross Manor

CCN 205064 · ROSS MANOR ASSOCIATES · For profit - Corporation · FIRST ATLANTIC HEALTHCARE chain · 103 certified beds · Penobscot · ME


Ross Manor is a 103-bed nursing home in BANGOR, Maine. CMS has certified it for Medicare and Medicaid since 1991-01-28. It averages 96.0 residents a day.

What harm was found in the violations cited at Ross Manor?

CMS lists 38 health-inspection deficiencies for Ross Manor since 2023-02-16, 26 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2025-04-17.

Survey dateTagDeficiencySeverity
2025-04-17F0684, F0695, F0812, F0880Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide safe and appropriate respiratory care for a resident when needed. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program.E
2025-04-17F0655, F0677, F0758Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Provide care and assistance to perform activities of daily living for any resident who is unable. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.D
2025-04-17F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.B
2025-02-05F0580, F0689, F0842Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2024-12-04F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2024-09-12F0760Ensure that residents are free from significant medication errors.G
2024-05-16F0550, F0551, F0578, F0644, F0676, F0684, F0689, F0711, F0880Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Give the resident's representative the ability to exercise the resident's rights. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. / Provide and implement an infection prevention and control program.D
2024-05-16F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.B
2024-03-11F0550, F0600, F0676Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.D
2023-02-16F0602, F0656Protect each resident from the wrongful use of the resident's belongings or money. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.E
2023-02-16F0554, F0657, F0676, F0686, F0758, F0761, F0883Allow residents to self-administer drugs if determined clinically appropriate. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Develop and implement policies and procedures for flu and pneumonia vaccinations.D
2023-02-16F0732Post nurse staffing information every day.C
2023-02-16F0623, F0625Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.B

Why was Ross Manor fined?

DateTypeAmount
2024-09-12Fine$8,018

How is Ross Manor staffed relative to the ME average?

MeasureThis facilityME average
Total nurse staffing hours per resident per day4.335764.33770
Total nursing staff turnover (%)27.346.7
Average number of residents per day96.065.2

Who owns Ross Manor, and what chain is it in?

Ross Manor is registered with CMS as For profit - Corporation, operates under the legal business name ROSS MANOR ASSOCIATES and belongs to the FIRST ATLANTIC HEALTHCARE chain.

RoleOwnerAssociation date
DIRECT OWNERSHIP INTERESTFIRST ATLANTIC CORPORATIONsince 07/14/1987
INDIRECT OWNERSHIP INTERESTCOFFIN, CRAIGsince 06/30/2019
CORPORATE OFFICEROTIS-HIGGINS, ANDREA, PELKEY, WANDAsince 05/11/2015
OPERATIONAL/MANAGERIAL CONTROLFIRST ATLANTIC HEALTHCARE INC, EDGECOMB, JANET, FRIDMAN, FRED, OTIS-HIGGINS, ANDREA, PELKEY, WANDAsince 05/11/2015
TRUSTEE OF THE SNFCOFFIN, CRAIGsince 10/01/2024
ADP OF THE SNFEASTERN MAINE MEDICAL CENTER, FIRST ATLANTIC CORPORATION, FIRST ATLANTIC HEALTHCARE INC, MAINE MEDICAL CONSULTANTS PC, BOWDEN, KENNETH, COFFIN, CRAIG, EDGECOMB, JANET, FRIDMAN, FRED, OTIS-HIGGINS, ANDREA, PELKEY, WANDAsince 02/23/2025

Were you or a family member harmed at Ross Manor?