Hagerstown Healthcare Center

CMS abuse icon · CCN 215336 · DUAL LEASING CO., LLC · For profit - Corporation · COMMUNICARE HEALTH chain · 140 certified beds · Washington · MD


Hagerstown Healthcare Center is a 140-bed nursing home in HAGERSTOWN, Maryland. CMS has certified it for Medicare and Medicaid since 2000-11-06. It averages 98.1 residents a day.

What harm was found in the violations cited at Hagerstown Healthcare Center?

CMS lists 87 health-inspection deficiencies for Hagerstown Healthcare Center since 2019-04-08, 50 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-06-16.

Survey dateTagDeficiencySeverity
2026-06-16F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D
2026-05-18F0610Respond appropriately to all alleged violations.D
2026-03-06F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2026-03-06F0602, F0609Protect each resident from the wrongful use of the resident's belongings or money. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2025-11-26F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F
2025-11-26F0880Provide and implement an infection prevention and control program.E
2025-11-26F0580, F0637, F0641, F0645, F0656, F0657, F0679, F0689, F0730, F0835Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Assess the resident when there is a significant change in condition / Ensure each resident receives an accurate assessment. / PASARR screening for Mental disorders or Intellectual Disabilities / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide activities to meet all resident's needs. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Observe each nurse aide's job performance and give regular training. / Administer the facility in a manner that enables it to use its resources effectively and efficiently.D
2025-10-23F0684, F0842Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2025-07-25F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2025-07-25F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.D
2023-12-22F0578, F0700, F0801, F0657Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.E
2023-12-22F0561, F0584, F0585, F0600, F0609, F0610, F0641, F0661, F0677, F0679, F0684, F0688, F0697, F0744, F0756, F0757, F0758, F0759, F0761, F0803, F0812, F0842, F0880, F0909Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Ensure each resident receives an accurate assessment. / Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide activities to meet all resident's needs. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Provide safe, appropriate pain management for a resident who requires such services. / Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure medication error rates are not 5 percent or greater. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. / Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.D
2023-08-21F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2019-04-08F0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.J
2019-04-08F0553, F0725, F0812, F0838, F0867, F0880, F0925Allow resident to participate in the development and implementation of his or her person-centered plan of care. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Provide and implement an infection prevention and control program. / Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.F
2019-04-08F0550, F0580, F0584, F0624, F0641, F0655, F0656, F0657, F0761, F0842Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Prepare residents for a safe transfer or discharge from the nursing home. / Ensure each resident receives an accurate assessment. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.E
2019-04-08F0561, F0582, F0610, F0622, F0623, F0635, F0679, F0684, F0685, F0689, F0690, F0695, F0732, F0756, F0757, F0759, F0868, F0919Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Respond appropriately to all alleged violations. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Provide doctor's orders for the resident's immediate care at the time the resident was admitted. / Provide activities to meet all resident's needs. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Assist a resident in gaining access to vision and hearing services. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe and appropriate respiratory care for a resident when needed. / Post nurse staffing information every day. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure medication error rates are not 5 percent or greater. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Make sure that a working call system is available in each resident's bathroom and bathing area.D
2019-04-08F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.B

Why was Hagerstown Healthcare Center fined 2 times?

DateTypeAmount
2026-03-06Fine$15,935
2023-08-21Fine$8,190

How is Hagerstown Healthcare Center staffed relative to the MD average?

MeasureThis facilityMD average
Total nurse staffing hours per resident per day3.628013.87381
Total nursing staff turnover (%)44.440.2
Average number of residents per day98.1105.7

Who owns Hagerstown Healthcare Center, and what chain is it in?

Hagerstown Healthcare Center is registered with CMS as For profit - Corporation, operates under the legal business name DUAL LEASING CO., LLC and belongs to the COMMUNICARE HEALTH chain.

RoleOwnerAssociation date
5% OR GREATER DIRECT OWNERSHIP INTERESTPC MSTR LSCO, LLCsince 05/01/2017
INDIRECT OWNERSHIP INTERESTS.L. ROSEDALE IRREVOCABLE TRUSTsince 05/01/2017
MANAGING CONTROL - GOVERNING BODYROMEO, DOMINICsince 04/01/2023
CORPORATE OFFICERSTOLTZ, CHARLES, WILHEIM, RONALDsince 05/01/2017
OPERATIONAL/MANAGERIAL CONTROLDUAL MGT CO., LLC, GROVES, DONNA, NASRAWY, CINDY, ROMEO, DOMINIC, TEMESGEN, ADDISUsince 01/01/2025
INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFODENTHAL, RICHARDsince 05/16/2025
ADP OF THE SNFDUAL MGT CO., LLC, GROVES, DONNA, NASRAWY, CINDY, ROMEO, DOMINIC, TEMESGEN, ADDISUsince 01/01/2025

Were you or a family member harmed at Hagerstown Healthcare Center?