WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER
Certified for Medicare and Medicaid since 1985-07-01, WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER is a 135-bed nursing home in WEBSTER, Massachusetts, averaging 121.9 residents a day.
Has WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER been cited for violations?
CMS lists 42 health-inspection deficiencies for WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER since 2022-10-05, 29 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is F; the most recent health inspection was 2026-05-12.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-05-12 | F0760, F0842 | Ensure that residents are free from significant medication errors. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2026-02-10 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2025-04-10 | F0725, F0804, F0812, F0883 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Develop and implement policies and procedures for flu and pneumonia vaccinations. | E |
| 2025-04-10 | F0550, F0584, F0656, F0690, F0695, F0744, F0806, F0813, F0887 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe and appropriate respiratory care for a resident when needed. / Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. / Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D |
| 2024-03-01 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F |
| 2024-03-01 | F0584, F0804, F0883 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Develop and implement policies and procedures for flu and pneumonia vaccinations. | E |
| 2024-03-01 | F0604, F0644, F0657, F0740, F0759, F0842, F0880 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure each resident must receive and the facility must provide necessary behavioral health care and services. / Ensure medication error rates are not 5 percent or greater. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. | D |
| 2024-03-01 | F0641, F0868 | Ensure each resident receives an accurate assessment. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | B |
| 2022-10-05 | F0886 | Perform COVID19 testing on residents and staff. | F |
| 2022-10-05 | F0880 | Provide and implement an infection prevention and control program. | E |
| 2022-10-05 | F0550, F0552, F0561, F0578, F0580, F0607, F0657, F0687, F0694, F0740, F0885 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Ensure that residents are fully informed and understand their health status, care and treatments. / Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate foot care. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Ensure each resident must receive and the facility must provide necessary behavioral health care and services. / Report COVID19 data to residents and families. | D |
How is WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER staffed relative to the MA average?
| Measure | This facility | MA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.27279 | 3.86193 |
| Total nursing staff turnover (%) | 41.4 | 38.2 |
| Average number of residents per day | 121.9 | 98.5 |
Who owns WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER, and what chain is it in?
WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER is registered with CMS as For profit - Corporation, operates under the legal business name WEBSTER MA SNF LLC and belongs to the ATHENA HEALTHCARE SYSTEMS chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | ATHENA HEALTH CARE SYSTEMS MA III LLC | since 06/01/2014 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | CHAKALOS-SANTILLI, VALERIE, MOSIER, MICHAEL, SANTILLI, LAWRENCE | since 07/01/2015 |
| W-2 MANAGING EMPLOYEE | CURTIS, DIANE, KAUFMAN, DANIELLE, MOSIER, MICHAEL, REZENDES, LORRIE, SENRA, PRISCILLA, WHITCRAFT, CARLY | since 05/01/2019 |
| CORPORATE OFFICER | SANTILLI, LAWRENCE | since 10/11/2013 |
| OPERATIONAL/MANAGERIAL CONTROL | ATHENA HEALTH CARE ASSOCIATES, INC. | since 06/01/2014 |
Were you or a family member harmed at WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER?