Highlands, The
Certified for Medicare and Medicaid since 1988-12-08, Highlands, The is a 168-bed nursing home in FITCHBURG, Massachusetts, averaging 156.3 residents a day.
Has Highlands, The been cited for violations?
CMS lists 17 health-inspection deficiencies for Highlands, The since 2023-03-20, 13 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is E; the most recent health inspection was 2025-11-25.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-11-25 | F0804, F0880 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Provide and implement an infection prevention and control program. | E |
| 2025-11-25 | F0656, F0676, F0690, F0773, F0842 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2024-07-23 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E |
| 2024-07-23 | F0656, F0690, F0812, F0883 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Develop and implement policies and procedures for flu and pneumonia vaccinations. | D |
| 2024-07-23 | F0641 | Ensure each resident receives an accurate assessment. | B |
| 2023-03-20 | F0580, F0698, F0700, F0812 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
How is Highlands, The staffed?
| Measure | This facility | MA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.86408 | 3.86193 |
| Total nursing staff turnover (%) | 24.8 | 38.2 |
| Average number of residents per day | 156.3 | 98.5 |
Who owns Highlands, The, and what chain is it in?
Highlands, The is registered with CMS as For profit - Limited Liability company, operates under the legal business name HIGHLANDS MEDICAL INVESTORS LLC and belongs to the LIFE CARE CENTERS OF AMERICA chain.
| Role | Owner | Association date |
|---|---|---|
| W-2 MANAGING EMPLOYEE | BONILLA, CARLOS-ANDRES | since 09/01/2018 |
| CORPORATE OFFICER | CROSS, CINDY, THURMOND, JOAN | since 04/19/2004 |
| OPERATIONAL/MANAGERIAL CONTROL | LIFE CARE CENTERS OF AMERICA, INC. | since 06/30/2005 |