HERMITAGE HEALTHCARE (THE)
Certified for Medicare and Medicaid since 1967-01-01, HERMITAGE HEALTHCARE (THE) is a 101-bed nursing home in WORCESTER, Massachusetts, averaging 88.6 residents a day.
Has HERMITAGE HEALTHCARE (THE) been cited for violations?
CMS lists 33 health-inspection deficiencies for HERMITAGE HEALTHCARE (THE) since 2023-01-19, 16 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is F; the most recent health inspection was 2025-08-20.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-08-20 | F0835, F0838 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. / Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E |
| 2025-08-20 | F0557, F0558, F0658, F0677, F0685, F0726, F0759, F0942 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Reasonably accommodate the needs and preferences of each resident. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Assist a resident in gaining access to vision and hearing services. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure medication error rates are not 5 percent or greater. / Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | D |
| 2025-08-20 | F0628, F0641 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Ensure each resident receives an accurate assessment. | B |
| 2024-06-04 | F0584, F0658, F0699, F0744 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care or services that was trauma informed and/or culturally competent. / Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D |
| 2023-01-19 | F0868, F0880, F0881, F0882, F0885, F0886 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Provide and implement an infection prevention and control program. / Implement a program that monitors antibiotic use. / Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. / Report COVID19 data to residents and families. / Perform COVID19 testing on residents and staff. | F |
| 2023-01-19 | F0679, F0883, F0887 | Provide activities to meet all resident's needs. / Develop and implement policies and procedures for flu and pneumonia vaccinations. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E |
| 2023-01-19 | F0656, F0657, F0692, F0698, F0756, F0758, F0770, F0812 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide enough food/fluids to maintain a resident's health. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide timely, quality laboratory services/tests to meet the needs of residents. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
How is HERMITAGE HEALTHCARE (THE) staffed relative to the MA average?
| Measure | This facility | MA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.73679 | 3.86193 |
| Total nursing staff turnover (%) | 21.0 | 38.2 |
| Average number of residents per day | 88.6 | 98.5 |
Who owns HERMITAGE HEALTHCARE (THE), and what chain is it in?
HERMITAGE HEALTHCARE (THE) is registered with CMS as For profit - Corporation, operates under the legal business name 383 MILL STREET OPERATOR LLC and belongs to the NEXT STEP HEALTHCARE chain.
| Role | Owner | Association date |
|---|---|---|
| DIRECT OWNERSHIP INTEREST | NEXT STEP HEALTHCARE LLC | since 09/01/2017 |
| INDIRECT OWNERSHIP INTEREST | DELL'ANNO, DAMIAN | since 09/01/2017 |
| CORPORATE OFFICER | DELL'ANNO, DAMIAN | since 09/01/2017 |
| OPERATIONAL/MANAGERIAL CONTROL | NEXT STEP HEALTHCARE LLC, KSHEERSAGAR, PANKAJ, WARD, KIMBERLY | since 01/27/2022 |
| INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | STEPHAN, WILLIAM | since 11/10/2025 |
| ADP OF THE SNF | NEXT STEP HEALTHCARE LLC, KSHEERSAGAR, PANKAJ, WARD, KIMBERLY | since 01/27/2022 |
Were you or a family member harmed at HERMITAGE HEALTHCARE (THE)?