NORWOOD HEALTHCARE

Special Focus Facility candidate · CCN 225343 · 460 WASHINGTON STREET OPERATOR LLC · For profit - Limited Liability company · NEXT STEP HEALTHCARE chain · 170 certified beds · Norfolk · MA


NORWOOD HEALTHCARE is a 170-bed nursing home in NORWOOD, Massachusetts. CMS has certified it for Medicare and Medicaid since 1989-02-07. It averages 113.4 residents a day.

What harm was found in the violations cited at NORWOOD HEALTHCARE?

CMS lists 68 health-inspection deficiencies for NORWOOD HEALTHCARE since 2023-07-21, 44 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-05-05.

Survey dateTagDeficiencySeverity
2026-05-05F0777Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.D
2026-02-09F0656, F0689Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2026-02-09F0865, F0867, F0868, F0944Have a plan that describes the process for conducting QAPI and QAA activities. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterly / Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.F
2026-02-09F0565, F0585, F0658, F0685, F0881Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Ensure services provided by the nursing facility meet professional standards of quality. / Assist a resident in gaining access to vision and hearing services. / Implement a program that monitors antibiotic use.E
2026-02-09F0553, F0605, F0756, F0812Allow resident to participate in the development and implementation of his or her person-centered plan of care. / Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.D
2026-02-09F0628, F0805Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.B
2025-11-17F0658Ensure services provided by the nursing facility meet professional standards of quality.D
2025-02-11F0559, F0609, F0610, F0656Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D
2024-10-30F0850Hire a qualified full-time social worker in a facility with more than 120 beds.F
2024-10-30F0551, F0584, F0695, F0699, F0761, F0812, F0842, F0880Give the resident's representative the ability to exercise the resident's rights. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide safe and appropriate respiratory care for a resident when needed. / Provide care or services that was trauma informed and/or culturally competent. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program.E
2024-10-30F0580, F0656, F0658, F0684, F0689, F0690Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2024-10-30F0623, F0625Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.B
2024-05-09F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2024-05-09F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D
2023-10-11F0656, F0689Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2023-07-21F0688, F0689Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2023-07-21F0550, F0584, F0656, F0677, F0679, F0730, F0812Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide activities to meet all resident's needs. / Observe each nurse aide's job performance and give regular training. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2023-07-21F0583, F0604, F0610, F0686, F0690, F0692, F0698, F0757, F0761, F0790, F0805, F0806, F0825, F0842, F0880Keep residents' personal and medical records private and confidential. / Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. / Respond appropriately to all alleged violations. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide enough food/fluids to maintain a resident's health. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide routine and 24-hour emergency dental care for each resident. / Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. / Provide or get specialized rehabilitative services as required for a resident. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program.D

Why was NORWOOD HEALTHCARE fined 5 times?

DateTypeAmount
2026-02-09Fine$15,330
2026-02-09Fine$8,281
2024-10-30Fine$56,789
2024-05-09Fine$16,071
2023-10-11Fine$13,793

How is NORWOOD HEALTHCARE staffed relative to the MA average?

MeasureThis facilityMA average
Total nurse staffing hours per resident per day3.477193.86193
Total nursing staff turnover (%)25.038.2
Average number of residents per day113.498.5

Who owns NORWOOD HEALTHCARE, and what chain is it in?

NORWOOD HEALTHCARE is registered with CMS as For profit - Limited Liability company, operates under the legal business name 460 WASHINGTON STREET OPERATOR LLC and belongs to the NEXT STEP HEALTHCARE chain.

RoleOwnerAssociation date
CORPORATE OFFICERDELL'ANNO, DAMIAN, STEPHAN, WILLIAMsince 09/01/2017
OPERATIONAL/MANAGERIAL CONTROLNEXT STEP HEALTHCARE LLC, GOWDA, SAVITHA, WOOLFE, ELISABETHsince 04/07/2025
ADP OF THE SNFNEXT STEP HEALTHCARE LLC, GOWDA, SAVITHA, WOOLFE, ELISABETHsince 04/07/2025

Were you or a family member harmed at NORWOOD HEALTHCARE?