REGALCARE AT HOLYOKE

CCN 225232 · RC HOLYOKE LLC · For profit - Limited Liability company · REGALCARE chain · 102 certified beds · Hampden · MA


REGALCARE AT HOLYOKE is a 102-bed nursing home in HOLYOKE, Massachusetts. CMS has certified it for Medicare and Medicaid since 1974-03-31. It averages 94.6 residents a day.

What harm was found in the violations cited at REGALCARE AT HOLYOKE?

CMS lists 44 health-inspection deficiencies for REGALCARE AT HOLYOKE since 2023-02-21, 32 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2025-06-25.

Survey dateTagDeficiencySeverity
2025-06-25F0641, F0760Ensure each resident receives an accurate assessment. / Ensure that residents are free from significant medication errors.E
2025-06-25F0638, F0645, F0658, F0689, F0698, F0842, F0880Assure that each resident’s assessment is updated at least once every 3 months. / PASARR screening for Mental disorders or Intellectual Disabilities / Ensure services provided by the nursing facility meet professional standards of quality. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program.D
2025-06-25F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.B
2024-10-23F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2024-05-24F0725, F0926Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Have policies on smoking.F
2024-05-24F0689, F0804, F0812, F0835Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Administer the facility in a manner that enables it to use its resources effectively and efficiently.E
2024-05-24F0585, F0607, F0610, F0644, F0656, F0685, F0698, F0730, F0740, F0825Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Respond appropriately to all alleged violations. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Assist a resident in gaining access to vision and hearing services. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Observe each nurse aide's job performance and give regular training. / Ensure each resident must receive and the facility must provide necessary behavioral health care and services. / Provide or get specialized rehabilitative services as required for a resident.D
2024-05-24F0641Ensure each resident receives an accurate assessment.B
2023-10-12F0656, F0686Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2023-10-12F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2023-09-27F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.D
2023-02-21F0656, F0812, F0880Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program.E
2023-02-21F0550, F0572, F0584, F0644, F0694, F0756, F0758, F0825, F0924Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Give residents a notice of rights, rules, services and charges. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide or get specialized rehabilitative services as required for a resident. / Put firmly secured handrails on each side of hallways.D

Why was REGALCARE AT HOLYOKE fined?

DateTypeAmount
2023-09-27Fine$13,153

How is REGALCARE AT HOLYOKE staffed relative to the MA average?

MeasureThis facilityMA average
Total nurse staffing hours per resident per day3.598063.86193
Total nursing staff turnover (%)48.638.2
Average number of residents per day94.698.5

Who owns REGALCARE AT HOLYOKE, and what chain is it in?

REGALCARE AT HOLYOKE is registered with CMS as For profit - Limited Liability company, operates under the legal business name RC HOLYOKE LLC and belongs to the REGALCARE chain.

RoleOwnerAssociation date
5% OR GREATER DIRECT OWNERSHIP INTERESTRC OPCO HOLDCO LLCsince 09/01/2022
5% OR GREATER INDIRECT OWNERSHIP INTERESTMIRLIS, ELIYAHUsince 09/01/2022
W-2 MANAGING EMPLOYEEMIRLIS, ELIYAHUsince 09/01/2022
CORPORATE OFFICERMIRLIS, ELIYAHUsince 09/01/2022

Were you or a family member harmed at REGALCARE AT HOLYOKE?