CHARLENE MANOR EXTENDED CARE FACILITY
CHARLENE MANOR EXTENDED CARE FACILITY is a 123-bed nursing home in GREENFIELD, Massachusetts. CMS has certified it for Medicare and Medicaid since 1988-11-22. It averages 115.4 residents a day.
What harm was found in the violations cited at CHARLENE MANOR EXTENDED CARE FACILITY?
CMS lists 47 health-inspection deficiencies for CHARLENE MANOR EXTENDED CARE FACILITY, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2026-02-26.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-02-26 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | G |
| 2025-05-06 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| 2025-03-12 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2024-11-06 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G |
| 2024-11-06 | F0558, F0725, F0812 | Reasonably accommodate the needs and preferences of each resident. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2024-11-06 | F0550, F0580, F0582, F0604, F0622, F0655, F0657, F0677, F0684, F0687, F0689, F0690, F0692, F0700, F0726, F0757, F0760, F0791, F0880, F0887 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. / Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate foot care. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide enough food/fluids to maintain a resident's health. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Ensure that residents are free from significant medication errors. / Provide or obtain dental services for each resident. / Provide and implement an infection prevention and control program. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D |
| 2024-11-06 | F0732 | Post nurse staffing information every day. | C |
| 2024-11-06 | F0637, F0641 | Assess the resident when there is a significant change in condition / Ensure each resident receives an accurate assessment. | B |
| 2024-06-28 | F0584, F0867 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F |
| 2023-12-13 | F0607, F0684, F0943 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D |
| 2023-09-18 | F0689, F0761 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F |
| 2023-09-18 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
| 2023-09-18 | F0641, F0658, F0684, F0698, F0699, F0760, F0842, F0880 | Ensure each resident receives an accurate assessment. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Provide care or services that was trauma informed and/or culturally competent. / Ensure that residents are free from significant medication errors. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. | D |
| 2023-09-18 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B |
Why was CHARLENE MANOR EXTENDED CARE FACILITY fined 4 times?
| Date | Type | Amount |
|---|---|---|
| 2026-02-26 | Fine | $28,560 |
| 2024-11-06 | Fine | $52,192 |
| 2024-06-28 | Fine | $37,001 |
| 2023-09-18 | Fine | $10,173 |
How is CHARLENE MANOR EXTENDED CARE FACILITY staffed relative to the MA average?
| Measure | This facility | MA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.74957 | 3.86193 |
| Total nursing staff turnover (%) | 50.7 | 38.2 |
| Average number of residents per day | 115.4 | 98.5 |
Who owns CHARLENE MANOR EXTENDED CARE FACILITY, and what chain is it in?
CHARLENE MANOR EXTENDED CARE FACILITY is registered with CMS as Non profit - Corporation, operates under the legal business name GREENFIELD MANAGEMENT SYSTEMS INC and belongs to the INTEGRITUS HEALTHCARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | CEC MANAGEMENT SYSTEMS INC | since 12/30/2022 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | INTEGRITUS HEALTHCARE INC, INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | since 02/01/2022 |
| CORPORATE DIRECTOR | BRAGDON, TRICIA, JONES, WILLIAM, RESNEVIC, KATHRYN | since 01/01/2024 |
| CORPORATE OFFICER | GINGRAS, MARCIE JO, JONES, WILLIAM | since 02/01/2022 |
| OPERATIONAL/MANAGERIAL CONTROL | CEC MANAGEMENT SYSTEMS INC, INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC, GINGRAS, MARCIE JO, JONES, WILLIAM, STRAZNITSKAS, ROBERT, WHITCOMB, WINTHROP | since 01/01/2025 |
| ADP OF THE SNF | CEC MANAGEMENT SYSTEMS INC, INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC, BRAGDON, TRICIA, GINGRAS, MARCIE JO, JONES, WILLIAM, RESNEVIC, KATHRYN, STRAZNITSKAS, ROBERT, WHITCOMB, WINTHROP | since 01/01/2024 |
Were you or a family member harmed at CHARLENE MANOR EXTENDED CARE FACILITY?