Pontchartrain Health Care Center
Pontchartrain Health Care Center is a 182-bed nursing home in Mandeville, Louisiana. CMS has certified it for Medicare and Medicaid since 1994-09-01. It averages 102.3 residents a day.
What harm was found in the violations cited at Pontchartrain Health Care Center?
CMS lists 45 health-inspection deficiencies for Pontchartrain Health Care Center since 2023-04-27, 38 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is K; the most recent health inspection was 2026-02-19.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-02-19 | F0585, F0641, F0865 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Ensure each resident receives an accurate assessment. / Have a plan that describes the process for conducting QAPI and QAA activities. | D |
| 2025-06-13 | F0656, F0689, F0835 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K |
| 2025-06-13 | F0578, F0880 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Provide and implement an infection prevention and control program. | E |
| 2025-06-13 | F0641, F0644, F0658, F0842, F0849 | Ensure each resident receives an accurate assessment. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Ensure services provided by the nursing facility meet professional standards of quality. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D |
| 2025-06-13 | F0575 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. | C |
| 2025-04-03 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
| 2025-03-05 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
| 2025-03-05 | F0609, F0656 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| 2024-11-13 | F0584, F0925 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E |
| 2024-10-11 | F0842, F0880 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. | E |
| 2024-10-11 | F0641, F0658, F0695 | Ensure each resident receives an accurate assessment. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide safe and appropriate respiratory care for a resident when needed. | D |
| 2024-07-31 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E |
| 2024-05-08 | F0812, F0813, F0814 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Dispose of garbage and refuse properly. | F |
| 2024-05-08 | F0641, F0847 | Ensure each resident receives an accurate assessment. / Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | E |
| 2024-05-08 | F0644, F0758, F0880 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide and implement an infection prevention and control program. | D |
| 2024-05-08 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C |
| 2024-05-08 | F0732 | Post nurse staffing information every day. | B |
| 2024-02-15 | F0677, F0880 | Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide and implement an infection prevention and control program. | E |
| 2023-04-27 | F0761, F0812 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2023-04-27 | F0578, F0641, F0656, F0758, F0880 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Ensure each resident receives an accurate assessment. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide and implement an infection prevention and control program. | D |
Why was Pontchartrain Health Care Center fined?
| Date | Type | Amount |
|---|---|---|
| 2025-06-13 | Fine | $105,898 |
How is Pontchartrain Health Care Center staffed relative to the LA average?
| Measure | This facility | LA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.54798 | 3.72501 |
| Total nursing staff turnover (%) | 54.7 | 47.6 |
| Average number of residents per day | 102.3 | 90.7 |
Who owns Pontchartrain Health Care Center, and what chain is it in?
Pontchartrain Health Care Center is registered with CMS as For profit - Corporation, operates under the legal business name PONTCHARTRAIN GUEST HOUSE INC and belongs to the INSPIRED HEALTHCARE MANAGEMENT chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PONTCHARTRAIN GUEST HOUSE INC | since 07/16/1990 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | GOUX, LYNETTE | since 07/13/1990 |
| CORPORATE DIRECTOR | GOUX, JEREMY, GOUX, LYNETTE, GOUX, TIMOTHY | since 07/13/1990 |
| CORPORATE OFFICER | GOUX, LYNETTE | since 07/13/1990 |
| OPERATIONAL/MANAGERIAL CONTROL | INSPIRED HEALTHCARE MANAGEMENT, LLC, LAURENT, MERRILL, LAVARINE, PATRICIA, LEACH, MARY LYNN | since 01/01/1999 |
| ADP OF THE SNF | INSPIRED HEALTHCARE MANAGEMENT, LLC, PONTCHARTRAIN GUEST HOUSE INC, GOUX, JEREMY, GOUX, LYNETTE, GOUX, TIMOTHY, LAURENT, MERRILL, LAVARINE, PATRICIA | since 01/01/1999 |
Were you or a family member harmed at Pontchartrain Health Care Center?