Regency Care Center

CMS abuse icon · CCN 165399 · OPCO HIGH ROAD NORWALK IA LLC · For profit - Corporation · CAMPBELL STREET SERVICES chain · 101 certified beds · Warren · IA


Regency Care Center is a 101-bed nursing home in Norwalk, Iowa. CMS has certified it for Medicare and Medicaid since 1998-09-22. It averages 67.2 residents a day.

What harm was found in the violations cited at Regency Care Center?

CMS lists 40 health-inspection deficiencies for Regency Care Center, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-05-12.

Survey dateTagDeficiencySeverity
2026-05-12F0600, F0697Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Provide safe, appropriate pain management for a resident who requires such services.G
2026-05-12F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E
2026-05-12F0554, F0580, F0641, F0657, F0677, F0684, F0695, F0698, F0745, F0880Allow residents to self-administer drugs if determined clinically appropriate. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Ensure each resident receives an accurate assessment. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Provide medically-related social services to help each resident achieve the highest possible quality of life. / Provide and implement an infection prevention and control program.D
2025-12-30F0641, F0657Ensure each resident receives an accurate assessment. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D
2025-08-20F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2025-08-20F0641, F0725Ensure each resident receives an accurate assessment. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E
2025-08-20F0656, F0684, F0880Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide and implement an infection prevention and control program.D
2025-04-16F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2025-04-16F0657, F0695, F0759Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide safe and appropriate respiratory care for a resident when needed. / Ensure medication error rates are not 5 percent or greater.D
2024-12-17F0677Provide care and assistance to perform activities of daily living for any resident who is unable.E
2024-12-17F0609, F0690Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2024-06-27F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2024-06-27F0684, F0759Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure medication error rates are not 5 percent or greater.D
2023-11-09F0725, F0880Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Provide and implement an infection prevention and control program.E
2023-11-09F0684, F0690, F0755Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D
2023-10-11F0557, F0677, F0725Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.D
2023-08-08F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D

Why was Regency Care Center fined?

DateTypeAmount
2025-08-20Fine$78,497

How is Regency Care Center staffed relative to the IA average?

MeasureThis facilityIA average
Total nurse staffing hours per resident per day3.152743.81506
Average number of residents per day67.252.4

Who owns Regency Care Center, and what chain is it in?

Regency Care Center is registered with CMS as For profit - Corporation, operates under the legal business name OPCO HIGH ROAD NORWALK IA LLC and belongs to the CAMPBELL STREET SERVICES chain.

RoleOwnerAssociation date
DIRECT OWNERSHIP INTERESTHOLDCO, IA 5, LLCsince 11/03/2025
INDIRECT OWNERSHIP INTERESTBIRCHWOOD HEALTHCARE PARTNERS LLC, DOLE, ISAACsince 11/03/2025
MANAGING CONTROL - GOVERNING BODYDOLE, ISAACsince 11/03/2025
OPERATIONAL/MANAGERIAL CONTROLBIRCHWOOD HEALTHCARE PARTNERS LLC, CAMPBELL STREET SERVICES LLC, HOLDCO, IA 5, LLC, DOLE, ISAAC, GRUNEWALD, DALE, HALL, CARLA, ROBBINS, ROBIN, SATTERFIELD, BRENDAsince 11/03/2025
ADP OF THE SNFCAMPBELL STREET SERVICES LLC, CYCLONE HOLDCO LLC, HOLDCO, IA 5, LLC, NORWALK PROPERTY, LLC, DOLE, ISAAC, GRUNEWALD, DALE, HALL, CARLA, ROBBINS, ROBIN, SATTERFIELD, BRENDAsince 01/29/2026

Were you or a family member harmed at Regency Care Center?