COMPLETE CARE AT HILLSIDE LLC
Certified for Medicare and Medicaid since 1970-11-14, COMPLETE CARE AT HILLSIDE LLC is a 106-bed nursing home in WILMINGTON, Delaware, averaging 95.0 residents a day.
Has COMPLETE CARE AT HILLSIDE LLC been cited for violations?
CMS lists 35 health-inspection deficiencies for COMPLETE CARE AT HILLSIDE LLC since 2022-01-19, 29 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is F; the most recent health inspection was 2026-01-30.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-01-30 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| 2026-01-30 | F0550, F0658, F0677 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| 2025-02-06 | F0880 | Provide and implement an infection prevention and control program. | E |
| 2025-02-06 | F0554, F0558, F0610, F0656, F0677, F0686, F0690, F0695, F0700, F0758, F0760, F0761, F0883, F0919 | Allow residents to self-administer drugs if determined clinically appropriate. / Reasonably accommodate the needs and preferences of each resident. / Respond appropriately to all alleged violations. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide safe and appropriate respiratory care for a resident when needed. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure that residents are free from significant medication errors. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Develop and implement policies and procedures for flu and pneumonia vaccinations. / Make sure that a working call system is available in each resident's bathroom and bathing area. | D |
| 2025-02-06 | F0680 | Ensure the activities program is directed by a qualified professional. | C |
| 2024-02-01 | F0812, F0880 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program. | F |
| 2024-02-01 | F0558, F0656, F0689, F0695 | Reasonably accommodate the needs and preferences of each resident. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe and appropriate respiratory care for a resident when needed. | D |
| 2023-11-17 | F0657, F0684, F0726 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D |
| 2022-01-19 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2022-01-19 | F0656, F0684, F0773, F0808 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. / Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D |
| 2022-01-19 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B |
How is COMPLETE CARE AT HILLSIDE LLC staffed relative to the DE average?
| Measure | This facility | DE average |
|---|---|---|
| Total nurse staffing hours per resident per day | 4.13974 | 4.34546 |
| Total nursing staff turnover (%) | 45.1 | 41.3 |
| Average number of residents per day | 95.0 | 90.1 |
Who owns COMPLETE CARE AT HILLSIDE LLC, and what chain is it in?
COMPLETE CARE AT HILLSIDE LLC is registered with CMS as For profit - Limited Liability company, operates under the legal business name COMPLETE CARE AT HILLSIDE LLC and belongs to the COMPLETE CARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PC DE OPCOS LLC | since 06/01/2021 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | PC WTA OPCO HOLDCO LLC, SMS 2021 TRUST | since 06/01/2021 |
| 5% OR GREATER SECURITY INTEREST | WELLTOWER INC | since 06/01/2021 |
| MANAGING CONTROL - GOVERNING BODY | STEIN, SHALOM | since 06/01/2021 |
| CORPORATE OFFICER | STEIN, SHALOM | since 06/01/2021 |
| OPERATIONAL/MANAGERIAL CONTROL | BAICH-PIETLOCK, DEBRA, COX, VICKIE, GRAZIANO, RUTH, MANSFIELD, MELISSA, MCGHEE, KAREN, SILVERBERG, NISANEL | since 06/01/2021 |
| TRUSTEE OF THE SNF | STEIN, SHALOM | since 06/01/2021 |
| ADP OF THE SNF | AURORA GUARDIAN HOLDCO II CO-BORROWER, LLC, AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLC, AURORA GUARDIAN HOLDCO II, LLC, AURORA GUARDIAN II REALTY, LLC, AURORA GUARDIAN PARTNERS II LLC, HILLSIDE CENTER REALTY, LLC, J & R FAMILY INVESTMENTS, LLC, L FRIEDMAN 2018 FAMILY TRUST, L FRIEDMAN FAMILY HOLDINGS LLC, LANDAU FAMILY INVESTMENT TRUST, M FRIEDMAN 2018 FAMILY TRUST, PC WTA ACQUISITION LLC, PC WTA MULTI-STATE LLC, PEACE CAPITAL HOLDINGS LLC, R&J FAMILY INVESTMENTS LLC, SMS 2021 TRUST, WELLTOWER INC, BAICH-PIETLOCK, DEBRA, COX, VICKIE, GRAZIANO, RUTH, MANSFIELD, MELISSA, MCGHEE, KAREN, SILVERBERG, NISANEL | since 06/01/2021 |
Were you or a family member harmed at COMPLETE CARE AT HILLSIDE LLC?