COMPLETE CARE AT GLENDALE
COMPLETE CARE AT GLENDALE is a 120-bed nursing home in NAUGATUCK, Connecticut. CMS has certified it for Medicare and Medicaid since 1975-06-10. It averages 111.0 residents a day.
What harm was found in the violations cited at COMPLETE CARE AT GLENDALE?
CMS lists 31 health-inspection deficiencies for COMPLETE CARE AT GLENDALE since 2021-08-31, 26 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-02-03.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-02-03 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| 2026-01-14 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2026-01-14 | F0628, F0657, F0658, F0686, F0689, F0697, F0756, F0842, F0880, F0925 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide safe, appropriate pain management for a resident who requires such services. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Provide and implement an infection prevention and control program. / Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D |
| 2025-05-15 | F0580, F0684 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2024-01-26 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2024-01-26 | F0607, F0644, F0645, F0684, F0686, F0695, F0711, F0756, F0761, F0880 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / PASARR screening for Mental disorders or Intellectual Disabilities / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide safe and appropriate respiratory care for a resident when needed. / Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program. | D |
| 2024-01-04 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| 2021-08-31 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2021-08-31 | F0695, F0880, F0908 | Provide safe and appropriate respiratory care for a resident when needed. / Provide and implement an infection prevention and control program. / Keep all essential equipment working safely. | E |
| 2021-08-31 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
How is COMPLETE CARE AT GLENDALE staffed relative to the CT average?
| Measure | This facility | CT average |
|---|---|---|
| Total nurse staffing hours per resident per day | 3.49788 | 3.73452 |
| Total nursing staff turnover (%) | 35.7 | 37.4 |
| Average number of residents per day | 111.0 | 103.1 |
Who owns COMPLETE CARE AT GLENDALE, and what chain is it in?
COMPLETE CARE AT GLENDALE is registered with CMS as For profit - Corporation, operates under the legal business name COMPLETE CARE AT GLENDALE LLC and belongs to the COMPLETE CARE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | PC CT OPCOS LLC | since 09/01/2021 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | PC WTA OPCO HOLDCO LLC, SMS 2021 TRUST | since 09/01/2021 |
| INDIRECT OWNERSHIP INTEREST | STEIN, SHALOM | since 09/01/2021 |
| 5% OR GREATER SECURITY INTEREST | WELLTOWER INC | since 09/01/2021 |
| MANAGING CONTROL - GOVERNING BODY | STEIN, SHALOM | since 09/01/2021 |
| CORPORATE OFFICER | STEIN, SHALOM | since 09/01/2021 |
| OPERATIONAL/MANAGERIAL CONTROL | HOCH, ROBERT, KOLIANI, LEONARD, LAGANA, KRISTIN, SCHMITT, MELISSA, TETREAULT, MARNIE | since 01/01/2021 |
| TRUSTEE OF THE SNF | STEIN, SHALOM | since 09/01/2021 |
| ADP OF THE SNF | AURORA GUARDIAN CT CO-BORROWER LLC, AURORA GUARDIAN CT HOLDCO, LLC, AURORA GUARDIAN CT MEZZ BORROWER LLC, AURORA GUARDIAN CT REALTY, LLC, AURORA GUARDIAN PARTNERS CT LLC, GLENDALE CENTER REALTY, LLC (COMPLETE CARE AT GLENDALE), J & R FAMILY INVESTMENTS, LLC, L FRIEDMAN 2018 FAMILY TRUST, L FRIEDMAN FAMILY HOLDINGS LLC, LANDAU FAMILY INVESTMENT TRUST, M FRIEDMAN 2018 FAMILY TRUST, PC WTA ACQUISITION LLC, PC WTA CT LLC, PEACE CAPITAL HOLDINGS LLC, R&J FAMILY INVESTMENTS LLC, SMS 2021 TRUST, WELLTOWER INC, HOCH, ROBERT, KOLIANI, LEONARD, LAGANA, KRISTIN, REARDON, MICHELLE, SCHMITT, MELISSA, TETREAULT, MARNIE | since 03/25/2025 |
Were you or a family member harmed at COMPLETE CARE AT GLENDALE?