WOODLAKE AT TOLLAND
WOODLAKE AT TOLLAND is a 130-bed nursing home in TOLLAND, Connecticut. CMS has certified it for Medicare and Medicaid since 1993-03-16. It averages 112.7 residents a day.
What harm was found in the violations cited at WOODLAKE AT TOLLAND?
CMS lists 50 health-inspection deficiencies for WOODLAKE AT TOLLAND since 2021-11-02, 32 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2026-02-13.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-02-13 | F0580, F0657, F0658, F0677, F0684, F0688, F0689, F0692, F0755, F0761, F0810, F0880, F0947 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide enough food/fluids to maintain a resident's health. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide special eating equipment and utensils for residents who need them and appropriate assistance. / Provide and implement an infection prevention and control program. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D |
| 2025-04-10 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| 2024-03-26 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| 2024-03-26 | F0550, F0580, F0607, F0656, F0684, F0690, F0692, F0695, F0726, F0756, F0757, F0758, F0880, F0883, F0661 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide enough food/fluids to maintain a resident's health. / Provide safe and appropriate respiratory care for a resident when needed. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Provide and implement an infection prevention and control program. / Develop and implement policies and procedures for flu and pneumonia vaccinations. / Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D |
| 2024-03-26 | F0623, F0625 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B |
| 2021-11-02 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G |
| 2021-11-02 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F |
| 2021-11-02 | F0565, F0804, F0809 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E |
| 2021-11-02 | F0578, F0585, F0623, F0636, F0640, F0677, F0686, F0688, F0756, F0758, F0812, F0880 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. / Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program. | D |
| 2021-11-02 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | C |
How is WOODLAKE AT TOLLAND staffed?
| Measure | This facility | CT average |
|---|---|---|
| Total nurse staffing hours per resident per day | 4.11230 | 3.73452 |
| Total nursing staff turnover (%) | 30.9 | 37.4 |
| Average number of residents per day | 112.7 | 103.1 |
Who owns WOODLAKE AT TOLLAND?
WOODLAKE AT TOLLAND is registered with CMS as For profit - Limited Liability company, operates under the legal business name WAT OPCO LLC.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | SHAKOW, RACHEL | since 07/01/2021 |
| W-2 MANAGING EMPLOYEE | SHAKOW, RACHEL | since 07/01/2021 |
| CORPORATE DIRECTOR | SHAKOW, RACHEL | since 07/01/2021 |