TOUCHPOINTS AT MANCHESTER
TOUCHPOINTS AT MANCHESTER, in MANCHESTER, Connecticut, holds 127 certified beds and has been certified for Medicare and Medicaid since 1988-01-01, averaging 118.7 residents a day.
Has TOUCHPOINTS AT MANCHESTER been cited for violations?
CMS lists 29 health-inspection deficiencies for TOUCHPOINTS AT MANCHESTER since 2021-06-30, 9 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is E; the most recent health inspection was 2025-09-02.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2025-09-02 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| 2025-08-13 | F0755, F0812 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| 2025-08-13 | F0610 | Respond appropriately to all alleged violations. | D |
| 2025-08-13 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B |
| 2025-06-20 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| 2025-02-28 | F0580, F0657, F0684 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2023-07-25 | F0550, F0656 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E |
| 2023-07-25 | F0565, F0584, F0658, F0684, F0686, F0694, F0695, F0698, F0730, F0761, F0880, F0908, F0921, F0943 | Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Observe each nurse aide's job performance and give regular training. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program. / Keep all essential equipment working safely. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. / Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D |
| 2021-06-30 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E |
| 2021-06-30 | F0554, F0584, F0695 | Allow residents to self-administer drugs if determined clinically appropriate. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Provide safe and appropriate respiratory care for a resident when needed. | D |
How is TOUCHPOINTS AT MANCHESTER staffed relative to the CT average?
| Measure | This facility | CT average |
|---|---|---|
| Total nurse staffing hours per resident per day | 2.94839 | 3.73452 |
| Total nursing staff turnover (%) | 20.7 | 37.4 |
| Average number of residents per day | 118.7 | 103.1 |
Who owns TOUCHPOINTS AT MANCHESTER, and what chain is it in?
TOUCHPOINTS AT MANCHESTER is registered with CMS as For profit - Corporation, operates under the legal business name BIDWELL CARE CENTER, LLC and belongs to the ICARE HEALTH NETWORK chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | BIDWELL CARE CENTER, LLC | since 12/01/2003 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | APEX ADVISORS, EXECUTIVE ADVISORS, LLC, PLAZA INVESTMENT TRUST | since 12/01/2003 |
| W-2 MANAGING EMPLOYEE | NEAGLE, PATRICK | since 01/18/2019 |
| CORPORATE OFFICER | WRIGHT, CHRISTOPHER | since 12/01/2003 |
| OPERATIONAL/MANAGERIAL CONTROL | BIDWELL CARE CENTER, LLC | since 12/01/2003 |
Were you or a family member harmed at TOUCHPOINTS AT MANCHESTER?