BICKFORD HEALTH CARE CENTER

Special Focus Facility candidate · CMS abuse icon · Capitol · CT · Non profit - Other · 48 certified beds · CCN 075358 · NEWPORT BICKFORD INC


BICKFORD HEALTH CARE CENTER operates 48 certified beds in WINDSOR LOCKS, Connecticut. Its Medicare and Medicaid certification dates to 1991-10-01. It averages 37.3 residents a day.

What harm was found in the violations cited at BICKFORD HEALTH CARE CENTER?

CMS lists 100 health-inspection deficiencies for BICKFORD HEALTH CARE CENTER since 2021-12-28, 73 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is J; the most recent health inspection was 2026-03-25.

Survey dateTagDeficiencySeverity
2026-03-25F0658, F0684Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate treatment and care according to orders, resident’s preferences and goals.D
2026-03-09F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2026-03-03F0841, F0868Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. / Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyF
2026-03-03F0641, F0684, F0689, F0842Ensure each resident receives an accurate assessment. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2026-02-13F0600, F0689Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J
2026-02-13F0580, F0684, F0772, F0776, F0835, F0837, F0841, F0842, F0843Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. / Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. / Administer the facility in a manner that enables it to use its resources effectively and efficiently. / Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. / Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.D
2026-01-13F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2026-01-13F0880Provide and implement an infection prevention and control program.F
2026-01-13F0584, F0644, F0657, F0684, F0755, F0761, F0887Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.E
2026-01-13F0607, F0609, F0610, F0655, F0658, F0677, F0687, F0689, F0725, F0842, F0849Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Ensure services provided by the nursing facility meet professional standards of quality. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide appropriate foot care. / Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. / Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.D
2026-01-13F0628, F0637, F0641, F0645, F0730, F0947Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. / Assess the resident when there is a significant change in condition / Ensure each resident receives an accurate assessment. / PASARR screening for Mental disorders or Intellectual Disabilities / Observe each nurse aide's job performance and give regular training. / Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.B
2025-11-04F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D
2025-03-14F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2025-03-14F0580, F0658Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Ensure services provided by the nursing facility meet professional standards of quality.D
2024-12-11F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G
2024-08-21F0684, F0842Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2024-04-29F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F
2024-04-29F0585, F0600, F0607, F0609, F0610, F0656, F0657, F0658, F0686, F0692, F0727, F0851Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. / Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. / Develop and implement policies and procedures to prevent abuse, neglect, and theft. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure services provided by the nursing facility meet professional standards of quality. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide enough food/fluids to maintain a resident's health. / Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. / Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.E
2024-04-29F0565, F0578, F0623, F0625, F0640, F0758, F0842Honor the resident's right to organize and participate in resident/family groups in the facility. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. / Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. / Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2021-12-28F0711, F0835, F0837, F0880, F0881Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. / Administer the facility in a manner that enables it to use its resources effectively and efficiently. / Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. / Provide and implement an infection prevention and control program. / Implement a program that monitors antibiotic use.F
2021-12-28F0580, F0584, F0638, F0640, F0725, F0726, F0729, F0730, F0761, F0838, F0883, F0885, F0886, F0887Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. / Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. / Assure that each resident’s assessment is updated at least once every 3 months. / Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. / Observe each nurse aide's job performance and give regular training. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. / Develop and implement policies and procedures for flu and pneumonia vaccinations. / Report COVID19 data to residents and families. / Perform COVID19 testing on residents and staff. / Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.E
2021-12-28F0609, F0610, F0622, F0656, F0684, F0712, F0812Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Ensure that the resident and his/her doctor meet face-to-face at all required visits. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.D
2021-12-28F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.C

Why was BICKFORD HEALTH CARE CENTER fined 3 times?

DateTypeAmount
2026-01-13Fine$57,715
2025-03-14Fine$55,632
2024-12-11Fine$8,991

Has BICKFORD HEALTH CARE CENTER had payment denied by Medicare?

Payment denial startLength in days
2024-07-2971

How is BICKFORD HEALTH CARE CENTER staffed?

MeasureThis facilityCT average
Average number of residents per day37.3103.1

Who owns BICKFORD HEALTH CARE CENTER?

BICKFORD HEALTH CARE CENTER is registered with CMS as Non profit - Other, operates under the legal business name NEWPORT BICKFORD INC.

RoleOwnerAssociation date
W-2 MANAGING EMPLOYEEMOSELEY, KYLEsince 01/31/2020
CORPORATE DIRECTORMOSELEY, KYLEsince 01/01/2022
OPERATIONAL/MANAGERIAL CONTROLNEWPORT BICKFORD INC, DONAHUE, GEORGE, GALLI, LOUIS, MADDEN, ELAINEsince 01/01/1996

Were you or a family member harmed at BICKFORD HEALTH CARE CENTER?