TOWN & COUNTRY
Certified for Medicare and Medicaid since 1981-11-13, TOWN & COUNTRY is a 96-bed nursing home in SANTA ANA, California, averaging 83.1 residents a day.
Has TOWN & COUNTRY been cited for violations?
CMS lists 53 health-inspection deficiencies for TOWN & COUNTRY since 2021-11-18, 44 of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is E; the most recent health inspection was 2026-03-10.
| Survey date | Tag | Deficiency | Severity |
|---|---|---|---|
| 2026-03-10 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B |
| 2025-11-20 | F0812, F0909 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E |
| 2025-11-20 | F0605, F0609, F0610, F0684, F0690, F0694, F0695, F0700, F0755, F0761, F0805, F0806, F0813, F0880, F0908, F0919 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. / Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. / Respond appropriately to all alleged violations. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Provide safe and appropriate respiratory care for a resident when needed. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. / Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. / Have a policy regarding use and storage of foods brought to residents by family and other visitors. / Provide and implement an infection prevention and control program. / Keep all essential equipment working safely. / Make sure that a working call system is available in each resident's bathroom and bathing area. | D |
| 2025-11-20 | F0561, F0656, F0657, F0804 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | B |
| 2025-07-24 | F0655, F0656, F0684 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2024-11-07 | F0880 | Provide and implement an infection prevention and control program. | B |
| 2024-09-13 | F0812, F0880, F0908, F0909 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program. / Keep all essential equipment working safely. / Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E |
| 2024-09-13 | F0552, F0578, F0679, F0684, F0755, F0757, F0758, F0761, F0803, F0804, F0813 | Ensure that residents are fully informed and understand their health status, care and treatments. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Provide activities to meet all resident's needs. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. / Ensure each resident’s drug regimen must be free from unnecessary drugs. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. / Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. / Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D |
| 2024-09-13 | F0583 | Keep residents' personal and medical records private and confidential. | B |
| 2024-04-09 | F0610 | Respond appropriately to all alleged violations. | D |
| 2021-11-18 | F0689, F0693, F0695, F0726, F0761, F0880, F0883 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Provide safe and appropriate respiratory care for a resident when needed. / Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. / Provide and implement an infection prevention and control program. / Develop and implement policies and procedures for flu and pneumonia vaccinations. | D |
| 2021-11-18 | F0574, F0656 | The resident has the right to receive notices in a format and a language he or she understands. / Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | B |
How is TOWN & COUNTRY staffed?
| Measure | This facility | CA average |
|---|---|---|
| Total nurse staffing hours per resident per day | 5.47005 | 4.51570 |
| Total nursing staff turnover (%) | 31.5 | 36.7 |
| Average number of residents per day | 83.1 | 87.9 |
Who owns TOWN & COUNTRY, and what chain is it in?
TOWN & COUNTRY is registered with CMS as Non profit - Corporation, operates under the legal business name TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE and belongs to the THE CHRISTIAN AND MISSIONARY ALLIANCE chain.
| Role | Owner | Association date |
|---|---|---|
| 5% OR GREATER DIRECT OWNERSHIP INTEREST | TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | since 09/17/1976 |
| 5% OR GREATER INDIRECT OWNERSHIP INTEREST | THE CHRISTIAN AND MISSIONARY ALLIANCE | since 09/17/1976 |
| CORPORATE DIRECTOR | ADAMS, JOHN, BALDES, KEN, BOLLINS, ROD, CROWNOVER, KEITH, ELLIS, ROBERT, GERLACH, MATTHEW, KIRK, WILFORD, LAMENDOLA, JOSEPH, MORELAND, DAVID, WALKER, KARI, WOLFF, AARON, YI, ROBERT | since 01/01/2013 |
| CORPORATE OFFICER | GOERZEN, ROBERT, KOLB, GINA | since 01/20/2013 |
| OPERATIONAL/MANAGERIAL CONTROL | GLASGOW, GORDON, GOERZEN, ROBERT, HOLT, PAT, KOLB, GINA, MELENDEZ, MIRAN, PRECIADO, MARISSA | since 01/01/2013 |
| ADP OF THE SNF | TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE, GLASGOW, GORDON, GOERZEN, ROBERT, HOLT, PAT, KOLB, GINA, MELENDEZ, MIRAN, PRECIADO, MARISSA | since 01/01/2013 |