WEST COVINA HEALTHCARE CENTER

Los Angeles · CA · For profit - Limited Liability company · CAMBRIDGE HEALTHCARE SERVICES chain · 97 certified beds · CCN 055992 · AG WEST COVINA LLC


WEST COVINA HEALTHCARE CENTER operates 97 certified beds in WEST COVINA, California. Its Medicare and Medicaid certification dates to 1971-12-31. It averages 89.9 residents a day.

What harm was found in the violations cited at WEST COVINA HEALTHCARE CENTER?

CMS lists 50 health-inspection deficiencies for WEST COVINA HEALTHCARE CENTER, all of them in the three years to 2026-08-01: the highest scope-and-severity letter on record is G; the most recent health inspection was 2026-05-07.

Survey dateTagDeficiencySeverity
2026-05-07F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D
2026-04-23F0573Let each resident or the resident's legal representative access or purchase copies of all the resident's records.D
2026-01-02F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D
2025-12-05F0656, F0812, F0880Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. / Provide and implement an infection prevention and control program.E
2025-12-05F0552, F0578, F0605, F0641, F0695, F0881Ensure that residents are fully informed and understand their health status, care and treatments. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. / Ensure each resident receives an accurate assessment. / Provide safe and appropriate respiratory care for a resident when needed. / Implement a program that monitors antibiotic use.D
2025-12-05F0756, F0912Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. / Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.B
2025-07-25F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.E
2024-12-27F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D
2024-10-03F0558, F0578, F0693, F0700Reasonably accommodate the needs and preferences of each resident. / Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.E
2024-10-03F0656, F0684, F0686, F0694, F0695, F0698, F0921Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Provide appropriate treatment and care according to orders, resident’s preferences and goals. / Provide appropriate pressure ulcer care and prevent new ulcers from developing. / Provide for the safe, appropriate administration of IV fluids for a resident when needed. / Provide safe and appropriate respiratory care for a resident when needed. / Provide safe, appropriate dialysis care/services for a resident who requires such services. / Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.D
2024-10-03F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.B
2024-07-03F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D
2024-06-24F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D
2024-06-07F0558Reasonably accommodate the needs and preferences of each resident.D
2024-05-06F0656, F0758Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. / Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.D
2024-03-28F0760Ensure that residents are free from significant medication errors.G
2024-03-28F0726, F0842Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. / Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D
2024-01-31F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.G
2024-01-31F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D
2023-11-28F0880Provide and implement an infection prevention and control program.E
2023-10-13F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G
2023-10-13F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.E
2023-10-13F0578, F0677, F0679, F0688, F0700, F0725, F0757Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. / Provide care and assistance to perform activities of daily living for any resident who is unable. / Provide activities to meet all resident's needs. / Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. / Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. / Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. / Ensure each resident’s drug regimen must be free from unnecessary drugs.D
2023-10-13F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.B
2023-08-07F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D

Why was WEST COVINA HEALTHCARE CENTER fined 3 times?

DateTypeAmount
2024-03-28Fine$29,816
2024-01-31Fine$14,211
2023-10-13Fine$34,951

Has WEST COVINA HEALTHCARE CENTER had payment denied by Medicare more than once?

Payment denial startLength in days
2024-04-264
2023-11-116

How is WEST COVINA HEALTHCARE CENTER staffed relative to the CA average?

MeasureThis facilityCA average
Total nurse staffing hours per resident per day4.012024.51570
Total nursing staff turnover (%)40.436.7
Average number of residents per day89.987.9

Who owns WEST COVINA HEALTHCARE CENTER, and what chain is it in?

WEST COVINA HEALTHCARE CENTER is registered with CMS as For profit - Limited Liability company, operates under the legal business name AG WEST COVINA LLC and belongs to the CAMBRIDGE HEALTHCARE SERVICES chain.

RoleOwnerAssociation date
5% OR GREATER DIRECT OWNERSHIP INTERESTAG FACILITIES OPERATIONS, LLCsince 08/11/2003
5% OR GREATER INDIRECT OWNERSHIP INTERESTIRA E SMEDRA LIVING TRUST, WIN WIN ENTERPRISES, LLCsince 08/11/2003
MANAGING CONTROL - GOVERNING BODYBALTAZAR, EILEEN, VIDALES, MIGUELsince 02/07/2022
OPERATIONAL/MANAGERIAL CONTROLCAMBRIDGE HEALTHCARE SERVICES LLC, BALTAZAR, EILEEN, BUTENKO, JULIE, CAPELA, HEIDI, HASSELL, LANCE, LUTZ, LINDA, MANOJO, SHEILA, MEHTA, KRUNAL, SALAZAR, PAULINA, SMEDRA, IRA, VIDALES, MIGUEL, WINTNER, JACOBsince 02/01/2012
ADP OF THE SNFAMANDA LEE SORENSEN TRUST, CAMBRIDGE HEALTHCARE SERVICES LLC, CHAPEAUX ENTERPRISES, CORY ANN SORENSEN, PAUL AND SUSAN GELLER TRUST, SORENSEN FAMILY TRUST, BALTAZAR, EILEEN, BUTENKO, JULIE, CAPELA, HEIDI, HASSELL, LANCE, LUTZ, LINDA, MEHTA, KRUNAL, SALAZAR, PAULINA, SMEDRA, IRA, VIDALES, MIGUEL, WINTNER, JACOBsince 02/01/2012

Were you or a family member harmed at WEST COVINA HEALTHCARE CENTER?